Collector

The People's Federal Credit Union; Amarillo (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

The People’s Federal Credit Union is looking for a Collector in Amarillo, Texas. In this role, you will manage delinquent accounts and work closely with members facing financial difficulties to establish repayment options, adhering to guidelines and regulations.

The ideal candidate should possess strong communication skills and empathy, demonstrating a commitment to helping others. Preferred experience in financial institution collections is a plus, and you'll play a vital role in the institution's financial stability.

Qualifications

• Experience in financial institution collections is preferred.

Responsibilities

• Contact members to discuss overdue payments and repayment options.
• Coordinate with vendors on repossessing credit union properties.
• Build positive relationships with members to help resolve financial difficulties.
• Maintain accurate records of communications with members.

Skills

Communication

Empathy

Understanding financial difficulties

Job description

At The People’s Federal Credit Union, we are committed to embodying our core values of INTEGRITY, QUALITY, RESPECT, SOLUTIONS-FOCUSED, and TEAMWORK. Our mission is to be our members’ primary financial institution by providing quality, competitive services in an atmosphere of trust and superior member satisfaction.

As a Collector at our credit union, you will play a crucial role in maintaining the financial stability of our institution by effectively managing delinquent accounts and facilitating the collection of outstanding debts. Your primary responsibility will be to communicate with members who are behind on their loan payments or other obligations and work collaboratively with them to establish suitable repayment SOLUTIONS, while adhering to applicable regulations and guidelines. TPFCU Collectors consistently display behaviors aligned with TPFCU values and service standards for internal and external customers, members, and guests.

Responsibilities

• Contact members via phone, email, and written correspondence to discuss overdue payments, delinquencies, and repayment options.
• Coordinate with third party vendors in securing credit union properties (repossessions) with accuracy and within a timely manner.
• Build positive relationships with members by demonstrating understanding, empathy, and a commitment to helping them resolve their financial difficulties.
• Maintain accurate records of all communication with members, including promises to pay, agreements, and any changes to repayment plans.

Experience in financial institution collections is preferred.

The People’s Federal Credit Union is an Equal Opportunity Employer. TPFCU does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.