Collections Manager II

Pennsylvania State Employees Credit Union; Harrisburg (Dauphin County); On-site; USD 65,000 - 80,000; Full time

Job summary

A credit union organization is seeking a Collections Manager II who will oversee daily operations of the Collections unit in Harrisburg. The role requires managing past-due loans and ensuring compliance with legal standards while developing the team. Candidates should have a Bachelor's degree and at least two years of supervisory experience in Collections. This position offers a mixed schedule with some remote work, focusing on fostering professional relationships and enhancing operational effectiveness.

Qualifications

• Two years' experience in Collections in a supervisory capacity.
• Ability to manage risk and ensure legal compliance.
• Experience in training and developing employees.

Responsibilities

• Manage daily operations in Collections, including work queues.
• Monitor past-due loans to prevent charge-offs.
• Review and resolve escalated calls and member issues.
• Assist in training and development of employees.
• Ensure compliance with relevant laws and regulations.

Skills

Supervisory skills

Risk management

Customer service

Loan management

Legal compliance

Education

Bachelor's degree

Job description

Collections Manager II page is loaded## Collections Manager IIremote type: This position has a minimum onsite expectation of 2 days per week or as neededlocations: Harrisburg, PA: Indiana, PA: State College, PAtime type: Full timeposted on: Posted Todayjob requisition id: JR100821**Members Achieve More**The Collections manager are responsible for the daily supervision of the Collections Units. The employee ultimately works to reduce losses to the Credit Union with effective operational oversight, continual functional improvement, review and adherence to regulatory and legal compliance, and monitoring of reporting and trending. Employee assists in the development of functional enhancements for the unit. Work is performed with a high degree of independence, subject to the review of the Departmental Leadership for program effectiveness. Work requires professional relationships with other PSECU management, outside specialists, vendors, and other financial institutions. Mixed Schedule: Monday - Friday 8:00am - 4:00pm, 9:00am-5:00pm, and 10:00am - 6:00pm with occasional 8:00am - 4:00pm on Saturday. Onsite 2 days a week with Thursday a set day in office.In this position, you will* Daily Operations Supervision and Oversight: Manages daily operations in Collections, including work queues, phone assignments, and employee development. Manage schedules and assignments for effective delinquency and charge-off management.* Collection Aspects and Loan Management: Monitors past-due loans to prevent charge-offs. Handles various consumer loan products, legal actions, and bankruptcy. Works within policy guidelines to optimize recovery.* Member Resolutions: Reviews and resolves escalated calls and account research requests. Handles member issues in a timely and professional manner.* Supervision and Employee Development: Assist in training and development of employees and/or management staff members. Complete quality reviews and agent development. Assess employee performance and administer disciplinary action.* Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.* Third-Party Performance: Evaluate third-party agencies and conducts annual risk assessments. Provides relevant support for their operations.* Other duties as assigned.**Qualifications:**Bachelors (Required)Any equivalent combination of experience and education. | RequiredTwo years’ experience in Collections in a supervisory capacity in an organization of comparable size and complexity. | RequiredIn 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.