Collections Manager II

PSECU; Harrisburg (Dauphin County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

PSECU in Harrisburg seeks an experienced Collections Manager to lead daily operations, supervise staff, and drive recoveries while ensuring regulatory compliance. You will oversee work queues, monitor delinquency trends, and coordinate with legal actions and third-party providers.

The role emphasizes staff development, policy adherence, and risk management in a collaborative environment. The position offers a mixed schedule with onsite presence and opportunities to grow within a stable,

Qualifications

• Bachelor’s degree required or equivalent combination of experience and education.
• Minimum 2 years’ supervisory collections experience in a comparable organization.
• Strong knowledge of regulatory and legal compliance and risk management.

Responsibilities

• Oversee daily Collections operations and staff development.
• Manage work queues, phone assignments, and delinquency metrics.
• Monitor past-due loans and guide recovery with policy adherence.
• Handle consumer loan products, legal actions, and bankruptcy.
• Research and resolve member issues in a timely manner.
• Train and develop employees; conduct quality reviews.
• Ensure compliance with laws and regulatory requirements.

Skills

Supervisory experience

Collections knowledge

Operational oversight

Regulatory compliance

Education

Bachelor's degree

Job description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on…

The Collections manager are responsible for the daily supervision of the Collections Units. The employee ultimately works to reduce losses to the Credit Union with effective operational oversight, continual functional improvement, review and adherence to regulatory and legal compliance, and monitoring of reporting and trending. Employee assists in the development of functional enhancements for the unit. Work is performed with a high degree of independence, subject to the review of the Departmental Leadership for program effectiveness. Work requires professional relationships with other PSECU management, outside specialists, vendors, and other financial institutions.

Mixed Schedule: Monday - Friday 8:00am - 4:00pm, 9:00am-5:00pm, and 10:00am - 6:00pm with occasional 8:00am - 4:00pm on Saturday. Onsite 2 days a week with Thursday a set day in office.

In this position, you will

• Daily Operations Supervision and Oversight: Manages daily operations in Collections, including work queues, phone assignments, and employee development. Manage schedules and assignments for effective delinquency and charge-off management.
• Collection Aspects and Loan Management: Monitors past-due loans to prevent charge-offs. Handles various consumer loan products, legal actions, and bankruptcy. Works within policy guidelines to optimize recovery.
• Member Resolutions: Reviews and resolves escalated calls and account research requests. Handles member issues in a timely and professional manner.
• Supervision and Employee Development: Assist in training and development of employees and/or management staff members. Complete quality reviews and agent development. Assess employee performance and administer disciplinary action.
• Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Third-Party Performance: Evaluate third-party agencies and conducts annual risk assessments. Provides relevant support for their operations.
• Other duties as assigned.

Qualifications:

Bachelors (Required)

Any equivalent combination of experience and education.| RequiredTwo years' experience in Collections in a supervisory capacity in an organization of comparable size and complexity.| Required