Delinquency Recovery & Skip-Trace Specialist

F. H. Cann & Associates, Inc.; Buffalo (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

F. H. Cann & Associates, Inc. is seeking motivated and compassionate individuals to join our debt collections team.

You will establish contact with customers to recover delinquencies, locate/skip-trace using available tools, and document every interaction with detailed notes. You will follow consumer protection laws while meeting departmental standards in a fast-paced environment. The role emphasizes accuracy, timely updates, and adherence to policies as you help clients resolve accounts and

Qualifications

• Experience in debt collection and customer outreach.
• Ability to locate/skip-trace customers using tools and internet.
• Record accurate and detailed notes of all communications.
• Meet deadlines and department standards.

Responsibilities

• Establish contact with customers to recover delinquencies and offer solutions.
• Locate/skip-trace customers using skip-tracing tools and internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities.
• Ensure all deadlines, objectives, and goals are met.
• Adhere to consumer protection laws and company policies.

Skills

Customer service

Communication

Attention to detail

Tools

Skip-tracing tools

Internet access

Job description

F. H. Cann & Associates, Inc. is seeking motivated and compassionate individuals to join our debt collections team.

You will establish contact with customers to recover delinquencies, locate/skip-trace using available tools, and document every interaction with detailed notes. You will follow consumer protection laws while meeting departmental standards in a fast-paced environment. The role emphasizes accuracy, timely updates, and adherence to policies as you help clients resolve accounts and