Compassionate Collections Specialist

F. H. Cann & Associates, Inc.; Massachusetts; On-site; USD 45,000 - 55,000; Full time

Job summary

FHC in Massachusetts is seeking motivated and compassionate individuals who share our dedication to excellence. You will establish contact with customers to recover delinquencies and offer repayment solutions in a fast-paced environment.

The role requires locating customers using skip-tracing tools, recording detailed notes, meeting deadlines, and adhering to consumer protection laws.

Qualifications

• Experience with delinquency recovery and payment solutions.
• Ability to locate/skip-trace customers using tools.
• Record accurate notes and maintain logs of communication and collection activities.
• Knowledge of consumer protection laws and FHC policies.

Responsibilities

• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state-of-the-art skip-tracing tools combined with internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
• Ensure all performance deadlines, objectives, and goals are met as set by department standards.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Skills

Skip tracing

Customer communication

Record keeping

Tools

Skip-tracing tools

Job description

FHC in Massachusetts is seeking motivated and compassionate individuals who share our dedication to excellence. You will establish contact with customers to recover delinquencies and offer repayment solutions in a fast-paced environment.

The role requires locating customers using skip-tracing tools, recording detailed notes, meeting deadlines, and adhering to consumer protection laws.