Collections Specialist: Skip-Trace & FDCPA Expert

Mt. Washington Pediatric Hospital; Clive (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

American Machine seeks a debt collection professional to maximize recoveries on charged-off accounts and purchased portfolios. The role focuses on skip-tracing, locating debtors, and articulating the benefits of payment to secure settlements or payment plans.

The position requires adherence to FDCPA & FCRA, strong organizational skills, and the ability to meet monthly collection goals in a fast-paced environment.

Qualifications

• High school graduate or GED is required.
• Knowledge of FDCPA & FCRA and related laws.
• Experience with skip-trace techniques and debt collection practices.

Responsibilities

• Maintain work standards on call numbers, talk time and accounts worked.
• Monitor dollars collected and monthly goal progress.
• Call debtors to collect on non-performing loans.
• Skip-trace to locate debtor or liable contact.
• Determine future activity on non-settled accounts, including settlements or payment plans.
• Answer calls and route to appropriate party or make business decisions.
• Ensure compliance with Federal, State & Local laws governing collections & credit bureaus.
• Adhere to company policies and employment guidelines.
• Respond to complaints.
• Perform special assignments as needed.

Skills

Focus & energy

Independent work

Organizational skills

User system knowledge

Skip-trace knowledge

Vending industry knowledge

FDCPA & FCRA knowledge

Small claims & bankruptcy knowledge

MS Office

Data entry accuracy

Education

High school diploma or GED

Tools

Skip-trace software

MS Office

Job description

American Machine seeks a debt collection professional to maximize recoveries on charged-off accounts and purchased portfolios. The role focuses on skip-tracing, locating debtors, and articulating the benefits of payment to secure settlements or payment plans.

The position requires adherence to FDCPA & FCRA, strong organizational skills, and the ability to meet monthly collection goals in a fast-paced environment.