Collection Specialist

F. H. Cann & Associates, Inc.; Buffalo (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

F. H. Cann & Associates, Inc. is seeking motivated and compassionate individuals to join our debt collections team.

You will establish contact with customers to recover delinquencies, locate/skip-trace using available tools, and document every interaction with detailed notes. You will follow consumer protection laws while meeting departmental standards in a fast-paced environment. The role emphasizes accuracy, timely updates, and adherence to policies as you help clients resolve accounts and

Qualifications

• Experience in debt collection and customer outreach.
• Ability to locate/skip-trace customers using tools and internet.
• Record accurate and detailed notes of all communications.
• Meet deadlines and department standards.

Responsibilities

• Establish contact with customers to recover delinquencies and offer solutions.
• Locate/skip-trace customers using skip-tracing tools and internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities.
• Ensure all deadlines, objectives, and goals are met.
• Adhere to consumer protection laws and company policies.

Skills

Customer service

Communication

Attention to detail

Tools

Skip-tracing tools

Internet access

Job description

Summary

FHC is a family-owned company that has been growing since 1999. Were committed to delivering exceptional customer experiences while meeting or exceeding federal and state safety standards. Our diverse portfolio spans both Public and Private Sectors, and we take pride in our reputation for quality and compliance. Were looking formotivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC. Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access. Record accurate and detailed notes, maintaining log of communication and all collection activities for each file. Ensure all performance deadlines, objectives, and goals are met as set by department standards. Adhere to consumer protection laws and FHC's standard practices and policies.