Delinquency & Eviction Resolution Specialist

Roofstock, Inc.; Columbus (OH); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

401k Program

Wellness subsidies

Health, dental, vision insurance

Job summary

Roofstock, Inc. in Columbus, OH seeks an Account Resolution Specialist to manage delinquency rates and eviction processes, ensuring timely resolution of payment issues while staying compliant with local laws.

You will work with residents and legal teams to mitigate risk across our managed properties. The role emphasizes collaboration with property management, budget awareness, and the ability to negotiate creative payment solutions.

Qualifications

• 3+ years in real estate or property management overseeing rental operations.
• Ability to deescalate situations, build relationships, and negotiate solutions.
• Strong understanding of leasing, property management, and real estate investing.

Responsibilities

• Monitor delinquency rates and implement strategies to minimize late payments.
• Initiate eviction processes in compliance with local laws when needed.
• Communicate with residents on delinquency concerns and payment plans.
• Collaborate with legal teams to ensure eviction procedures meet timelines.
• Maintain records of delinquency cases and eviction proceedings.
• Analyze trends and provide recommendations to improve payment processes.
• Coordinate with property management to address delinquency issues.
• Stay updated on laws and regulations related to delinquency and eviction.
• Prepare reports on delinquency metrics for management review.
• Provide training to property management on delinquency prevention.

Skills

Relationship building

Negotiation

Budget management

Communication

Tenant relations

Real estate knowledge

Independence

Team collaboration

Tools

Yardi

MRI

AppFolio

Onesite

Matterport

Job description

Roofstock, Inc. in Columbus, OH seeks an Account Resolution Specialist to manage delinquency rates and eviction processes, ensuring timely resolution of payment issues while staying compliant with local laws.

You will work with residents and legal teams to mitigate risk across our managed properties. The role emphasizes collaboration with property management, budget awareness, and the ability to negotiate creative payment solutions.