Account Resolution Specialist

Roofstock, Inc.; Columbus (OH); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

401k Program

Wellness subsidies

Health, dental, vision insurance

Job summary

Roofstock, Inc. in Columbus, OH seeks an Account Resolution Specialist to manage delinquency rates and eviction processes, ensuring timely resolution of payment issues while staying compliant with local laws.

You will work with residents and legal teams to mitigate risk across our managed properties. The role emphasizes collaboration with property management, budget awareness, and the ability to negotiate creative payment solutions.

Qualifications

• 3+ years in real estate or property management overseeing rental operations.
• Ability to deescalate situations, build relationships, and negotiate solutions.
• Strong understanding of leasing, property management, and real estate investing.

Responsibilities

• Monitor delinquency rates and implement strategies to minimize late payments.
• Initiate eviction processes in compliance with local laws when needed.
• Communicate with residents on delinquency concerns and payment plans.
• Collaborate with legal teams to ensure eviction procedures meet timelines.
• Maintain records of delinquency cases and eviction proceedings.
• Analyze trends and provide recommendations to improve payment processes.
• Coordinate with property management to address delinquency issues.
• Stay updated on laws and regulations related to delinquency and eviction.
• Prepare reports on delinquency metrics for management review.
• Provide training to property management on delinquency prevention.

Skills

Relationship building

Negotiation

Budget management

Communication

Tenant relations

Real estate knowledge

Independence

Team collaboration

Tools

Yardi

MRI

AppFolio

Onesite

Matterport

Job description

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

As a Account Resolution Specialist at Mynd, you will focus on managing delinquency rates and eviction processes to ensure timely resolution of payment issues and adherence to legal requirements. You will work closely with residents and legal teams, utilizing your expertise in property management and tenant relations to mitigate risks and maintain financial stability within our managed properties.

Responsibilities

• Monitor delinquency rates and implement strategies to minimize late payments and non-payment issues.
• Initiate eviction processes in accordance with local laws and lease agreements when necessary.
• Communicate with residents regarding delinquency concerns, payment plans, and eviction notices.
• Collaborate with legal teams to ensure eviction procedures comply with legal requirements and timelines.
• Maintain accurate records of delinquency cases, payments, and eviction proceedings.
• Analyze delinquency trends and provide recommendations for improving payment processes and reducing delinquency rates.
• Coordinate with property management teams to address delinquency-related issues and support resident retention efforts.
• Stay updated on relevant laws and regulations related to delinquency and eviction processes.
• Prepare reports and presentations on delinquency and eviction metrics for management review.
• Provide training and guidance to property management teams on delinquency prevention strategies.
• Court appearances in person, if in market, or via Zoom as needed.

Qualifications

• 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes
• Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions
• General understanding of leasing, property management, and real estate investing principles
• Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone
• Experience managing budgets, manipulating spreadsheets, and generating financial reports
• Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications
• Ability to work independently and as part of a cross-functional team, driving projects through to completion
• Flexible schedule with the ability to work evenings and weekends, as needed
• Knowledge of local residential real estate laws and regulations
• Ability to travel, including quarterly overnight visits throughout your assigned territory

Preferred Qualifications

• Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware)

Location

Columbus, OH

10%

Compensation

$24.00-$26.00 hourly. The compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, your pay will be determined based on several factors, including location, job-related knowledge, skills, experience, and other job-related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

• Generous PTO Policy
• 12 Paid Holidays
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more
• Wellness and home office/cell phone subsidies

Must be authorized to work in the U.S. is a precondition of employment, and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.