Credit Card Collections Specialist II

Westlake Financial; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401K matching

Employee Stock Ownership Program

Wellness Program

Paid Vacations Days

Paid Sick Days

Paid Holidays

Rental Car Discounts

Job summary

Westlake Financial is seeking a Westlake Warrior Account Manager II for its Collections_Credit_Cards team in a fast-paced, results-driven setting. The role focuses on collecting accounts past due, performing skip traces, and negotiating arrangements to cure delinquencies.

Ideal candidates will have backend subprime collections experience, strong phone etiquette, and the ability to handle high-volume calls while meeting monthly goals. Competitive benefits and growth opportunities are offered.

Qualifications

• High School diploma or equivalent required.
• 3+ years of Backend subprime collections.
• Experience in credit card collections preferred.
• Willing to work a flexible schedule including overtime and weekends.

Responsibilities

• Collect accounts past due by three or more payments.
• Reduce delinquency in the assigned queue.
• Call customers that are three payments past due.
• Skip trace to locate delinquent customers.
• Negotiate with delinquent accounts to bring them current.
• Handle high-volume calls in a fast-paced environment.

Skills

Skiptrace Knowledge

Flexible schedule

Negotiation skills

Telephone etiquette

Multi-tasking

Phone skills

Microsoft Excel

Outlook

Team player

Education

High School diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Westlake Financial is seeking a Westlake Warrior Account Manager II for its Collections_Credit_Cards team in a fast-paced, results-driven setting. The role focuses on collecting accounts past due, performing skip traces, and negotiating arrangements to cure delinquencies.

Ideal candidates will have backend subprime collections experience, strong phone etiquette, and the ability to handle high-volume calls while meeting monthly goals. Competitive benefits and growth opportunities are offered.