Delinquency Collections Specialist II

Simmons Bank; Little Rock (AR); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Simmons First National Corporation is seeking a Collection Specialist II to help maintain a sound loan portfolio by contacting delinquent customers for payment arrangements or settlements. The role supports consumer collections and requires strong telephone skills and professional customer service.

The position emphasizes compliance with applicable laws and internal policies, with responsibilities for documentation, coaching new staff, and handling inquiries in a timely manner.

Formación

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.

Responsabilidades

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency.
• Processes, distribute, and posts consumer loan payments.
• Completes file maintenance on consumer loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank’s system of record.
• May be required to work hours outside the typical 8-5 workday for collection efforts.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Conocimientos

Customer service

Telephone skills

Communication

Critical thinking

Educación

HS Diploma/GED

Herramientas

MS Word

Outlook

Excel

Jack Henry Platform

Descripción del empleo

Simmons First National Corporation is seeking a Collection Specialist II to help maintain a sound loan portfolio by contacting delinquent customers for payment arrangements or settlements. The role supports consumer collections and requires strong telephone skills and professional customer service.

The position emphasizes compliance with applicable laws and internal policies, with responsibilities for documentation, coaching new staff, and handling inquiries in a timely manner.