Collection Specialist II

Simmons Bank; Little Rock (AR); On-site; USD 25,000 - 30,000; Full time

Job summary

Simmons First National Corporation is seeking a Collection Specialist II to help maintain a sound loan portfolio by contacting delinquent customers for payment arrangements or settlements. The role supports consumer collections and requires strong telephone skills and professional customer service.

The position emphasizes compliance with applicable laws and internal policies, with responsibilities for documentation, coaching new staff, and handling inquiries in a timely manner.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.

Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency.
• Processes, distribute, and posts consumer loan payments.
• Completes file maintenance on consumer loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank’s system of record.
• May be required to work hours outside the typical 8-5 workday for collection efforts.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Skills

Customer service

Telephone skills

Communication

Critical thinking

Education

HS Diploma/GED

Tools

MS Word

Outlook

Excel

Jack Henry Platform

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Essential Duties And Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
• Processes, distribute, and posts consumer loan payments
• Completes file maintenance on consumer loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank’s system of record.
• May be required to work hours outside the typical 8-5 workday for collection efforts.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.

Education And/or Experience

• HS Diploma/GED
• 3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities

Specialized Training

• None

Computer Skills

• MS Word, Outlook, Excel, Jack Henry Platform

Certificates, Licenses, Registrations

• None

Other Qualifications (including Physical Requirements)

• Must possess excellent telephone and customer service skills.
• Must have good oral and written communication skills.
• Must be proficient in Microsoft Office products.
• Must maintain punctual and regular attendance.
• Must present a friendly, professional image and conduct.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training

• Communication, Professional Telephone Skills, Customer Service, Critical Thinking

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.