Delinquency Collections Specialist (60-Day Focus)

Hankey Group; Dallas (TX); On-site; USD 41,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401K matching

Employee Stock Ownership Program

Job summary

Westlake Financial is seeking a 60-Day Collector in Dallas, TX to help reduce delinquencies and protect our portfolio. You’ll contact customers 31–60 days past due, negotiate payment plans, and coordinate with repossession partners as needed.

The role requires strong communication, problem-solving, and a commitment to compliance. A high school diploma and 2+ years in collections are preferred; on-site work with a comprehensive benefits package is offered.

Qualifications

• 2+ years of experience in a collections environment preferred.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Type at least 35 WPM with strong computer and data-entry skills.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.

Responsibilities

• Negotiate with customers to develop payment plans that fit their individual situations.
• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
• Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
• Collaborate with teammates and contribute to the department’s overall success.
• Manage a high volume of calls efficiently and professionally in a fast-paced environment.
• Use skip-tracing tools to locate customers or collateral when needed.
• Work closely with repossession agents to secure collateral when necessary.
• Reduce delinquency within your assigned queue and contribute to department-wide goals.
• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

Skills

Typing 35 WPM

Communication skills

Negotiation skills

Multitasking

FDCPA knowledge

Excel

Outlook

Teamwork

2+ yrs experience

Auto collections

Repossession

Skip tracing

Education

High School Diploma or equivalent

Tools

Excel

Outlook

Job description

Westlake Financial is seeking a 60-Day Collector in Dallas, TX to help reduce delinquencies and protect our portfolio. You’ll contact customers 31–60 days past due, negotiate payment plans, and coordinate with repossession partners as needed.

The role requires strong communication, problem-solving, and a commitment to compliance. A high school diploma and 2+ years in collections are preferred; on-site work with a comprehensive benefits package is offered.