90-Day Auto Collections Specialist — High Earning Potential

Westlake Services, LLC; Agoura Hills (CA); On-site; USD 42,000 - 111,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance

401K matching

Employee Stock Ownership Program

Job summary

Westlake Services, LLC in Agoura Hills, CA is hiring a 90-Day Collector to manage accounts more than 90 days past due. You will employ skip-tracing and negotiation skills to locate customers or collateral, discuss payment options, and bring accounts current.

The role requires persistence, attention to detail, and strong communication. A flexible schedule including overtime and weekends is expected in a fast-paced, high-volume environment with opportunities for advancement and comprehensive

Qualifications

• Strong skip-tracing knowledge and ability to locate customers or collateral effectively.
• Excellent communication and negotiation skills with professional phone etiquette.
• Flexible schedule – able to work overtime and weekends when needed.
• Proven ability to multitask and stay organized in a fast-paced, high-volume environment.
• Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient computer and typing skills with familiarity in Microsoft Excel, Outlook, and web-based applications.
• Team-oriented mindset with a positive, dependable attitude.
• 3+ years of backend subprime collections experience required.
• Auto collections experience required.
• High school diploma or equivalent required.

Responsibilities

• Contact customers with accounts more than 90 days past due to discuss payment options and resolve delinquencies.
• Use skip-tracing techniques to locate customers who are difficult to reach and identify collateral locations.
• Negotiate payment solutions tailored to each customer’s situation to help bring accounts current.
• Achieve monthly goals while maintaining quality, compliance, and professionalism.
• Collaborate with repossession agents to recover collateral when required.
• Reduce delinquency rates in your assigned queue through consistent follow-up and strategic communication.
• Handle a high volume of calls efficiently in a fast-paced, goal-oriented environment.

Skills

Skip-tracing

Negotiation

Communication

Multitasking

FDCPA knowledge

Typing skills

Education

High school diploma

Tools

Microsoft Excel

Outlook

Web-based applications

Job description

Westlake Services, LLC in Agoura Hills, CA is hiring a 90-Day Collector to manage accounts more than 90 days past due. You will employ skip-tracing and negotiation skills to locate customers or collateral, discuss payment options, and bring accounts current.

The role requires persistence, attention to detail, and strong communication. A flexible schedule including overtime and weekends is expected in a fast-paced, high-volume environment with opportunities for advancement and comprehensive