90-Day Auto Collections Pro

Westlake Financial; Agoura Hills (CA); On-site; USD 52,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K matching

Employee Stock Ownership Program

Job summary

Westlake Financial in Agoura Hills, CA is seeking a Late Stage Collections specialist for an on-site role. You will manage accounts more than 90 days past due, using skip-tracing and negotiation to bring them current and locate collateral when needed.

The role rewards persistence, attention to detail, and professionalism, with base pay and performance incentives including retention bonuses at 3 and 6 months and potential monthly kicker based on results.

Qualifications

• 3+ years of backend subprime collections experience required.
• Auto collections experience required.
• High school diploma or equivalent required.

Responsibilities

• Contact customers with accounts more than 90 days past due to discuss payment options and resolve delinquencies.
• Use skip-tracing techniques to locate customers who are difficult to reach and identify collateral locations.
• Negotiate payment solutions tailored to each customer’s situation to help bring accounts current.
• Achieve monthly goals while maintaining quality, compliance, and professionalism.
• Collaborate with repossession agents to recover collateral when required.
• Reduce delinquency rates in your assigned queue through consistent follow-up and strategic communication.
• Handle a high volume of calls efficiently in a fast-paced, goal-oriented environment.

Skills

Skip-tracing

Negotiation

Communication

Multitasking

Attention to detail

Teamwork

FDCPA knowledge

Microsoft Excel

Outlook

Web-based apps

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Job description

Westlake Financial in Agoura Hills, CA is seeking a Late Stage Collections specialist for an on-site role. You will manage accounts more than 90 days past due, using skip-tracing and negotiation to bring them current and locate collateral when needed.

The role rewards persistence, attention to detail, and professionalism, with base pay and performance incentives including retention bonuses at 3 and 6 months and potential monthly kicker based on results.