Account Specialist - Collections

Texas Trust Credit Union; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Texas Trust Credit Union in Arlington, TX seeks a Collections Specialist to manage delinquent accounts and work with members to establish payment plans. You will follow procedures, perform skip tracing, and recover balances while delivering friendly member service.

The role covers credit card and mortgage collections, arranging check-by-phone payments, and ensuring compliance with laws. Strong communication and multitasking are essential in this fast-paced environment.

Qualifications

• Two years of experience in a financial institution.
• One year consumer collection experience preferred.
• High school diploma required.
• Proficient in Windows OS and MS Office.
• Strong written and verbal communication.
• Ability to prioritize tasks and meet deadlines.
• Knowledge of collection laws and policies.

Responsibilities

• Handle in-house delinquent accounts per procedures.
• Skip trace debtors to meet obligations.
• Collect and resolve delinquent credit cards.
• Handle mortgage collections; assist with forbearances.
• Arrange and monitor check-by-phone payments.
• Counsel members by phone about collection items.
• Contact accounts to obtain payment commitments.
• Collect remaining deficiency and foreclosure balances.
• Assist with insurance claims monitoring.
• Coordinate repossession of collateral with specialist.
• Commit to the 'Yes And… culture'.
• Comply with regulations and laws.
• Perform other duties as assigned.

Skills

Collections

Communication

Telephone collection

MS Office

Windows OS

Prioritization

Finance experience

Education

High school diploma

Tools

MS Office

Windows OS

Job description

Role Responsibilities

Primarily responsible for the collection efforts on accounts that are delinquent while meeting individual, department and organization goals :

• Responsible for in-house assigned delinquent accounts according to collection procedures and credit union policies;
• Skip and track down debtors to meet contractual obligations;
• Responsible for collection and resolution of delinquent credit cards;
• Responsible for mortgage collections while assisting with forbearances and modifications
• Arrange and monitor check by phone payments;
• Counsel and assist members on the telephone with collection items, questions and problems;
• Contact each assigned account by telephone or by correspondence to obtain a commitment for payment;
• Responsible for collecting any remaining deficiency and foreclosure balances;
• Assist in monitoring Total Loss Insurance claims filed by the member with their insurance companies. If acceptable, follow up with refunds of back end products with dealerships, including gap claims;
• Assist the Repossession/Bankruptcy Specialist arranging the repossession of collateral;
• Practices and brings to life with the team our “Yes And… culture;
• Comply with established regulations and law requirements;
• Perform other duties as assigned.

Required Experience

• Must have a minimum of two (2) years’ experience in a financial institution and one (1) year experience in consumer collection preferable;

Skills, Education and/or Certifications Required

• High school graduate or equivalent;
• Must have a working knowledge of current Windows OS and MS Office software;
• Must be capable of performing in a fast paced office environment;
• Must have demonstrated ability to communicate effectively in writing, by telephone and in person, and understand individual member's financial problems;
• Must be able to prioritize tasks to accomplish objectives within desired time frames;
• Must be cognizant of laws and policies governing the conduct of this position.

Texas Trust Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.