DELI/LEAD CLERK

Pick 'n Save in; Brookfield (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading grocery store is seeking a Deli/Lead Clerk to create an outstanding customer experience through exceptional service. This role involves supervising deli operations, achieving sales goals, and ensuring compliance with food safety standards. Ideal candidates will have strong communication skills and experience in retail management.

Qualifications

• Management experience preferred.
• Retail experience.
• Deli experience.

Responsibilities

• Direct and supervise all functions, duties, and activities for the Deli department.
• Train and develop associates on their job performance.
• Maintain knowledge of products sold within the department.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent preferred

Job description

DELI/LEAD CLERK (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations

Desired Qualifications

• High school education or equivalent preferred
• Management experience preferred
• Retail experience
• Deli experience

Key Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Train and develop associates on their job performance and participate in performance appraisals.
• Adhere to all local, state, and federal laws, as well as company guidelines.
• Maintain knowledge of products sold within the department and respond to customer inquiries with suggestions.
• Slice deli meats and cheeses to customer requests using proper deli equipment.
• Offer product samples to help customers discover new items.
• Inform customers of deli specials.
• Provide customers with fresh products in the correct portion sizes to prevent shrinkage.
• Recommend deli items to ensure customer satisfaction.
• Use all deli equipment, such as fryers, rotisseries, heat lamps, and ovens, according to company guidelines.
• Prepare foods according to food safety standards and temperature logs.
• Educate associates about current, upcoming, and special in-store promotions.
• Assist in preparing the store/department budget, profit and loss reviews, and take appropriate actions.
• Plan, organize, and supervise inventory processes.
• Train associates on inventory, stocking, and computer-assisted ordering.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers, and keep temperature logs.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment regularly and notify management of repairs needed.
• Report customer or employee accidents and safety risks.
• Report illegal activities such as theft, fraud, or robbery.
• Perform all essential functions of the position with or without reasonable accommodation.