DELI/LEAD CLERK

Kroger; Frankfort (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a DELI/LEAD CLERK to create outstanding customer experiences through exceptional service. This role involves supervising deli operations, training associates, and ensuring adherence to quality standards. You will play a key role in achieving sales goals while maintaining a safe and clean environment. If you thrive in a fast-paced setting and are passionate about customer service, this opportunity is perfect for you. Join a company that values respect, integrity, and teamwork, and make a meaningful impact in your community.

Qualifications

• Strong communication and basic math skills are essential.
• Management and deli experience preferred for effective leadership.

Responsibilities

• Promote teamwork and establish performance goals for the Deli department.
• Train associates and ensure adherence to food safety regulations.
• Maintain a clean environment and provide excellent customer service.

Skills

Effective communication skills

Basic math knowledge

Ability to handle stressful situations

Education

High school education or equivalent

Management experience

Retail experience

Deli experience

Job description

Join to apply for the DELI/LEAD CLERK role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Deli department. Support the day-to-day functions of Deli operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and respond to questions or make suggestions about products.
• Slice deli meats and cheeses to customers’ requests using proper deli equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of deli specials.
• Provide customers with fresh products ordered and the correct portion size to prevent shrinkage.
• Recommend deli items to customers to ensure they get the products they want and need.
• Use all deli equipment such as fryers, rotisseries, heat lamps, and ovens according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Educate department associates about current, upcoming, and special in-store promotions, especially those affecting the Deli.
• Assist Food Service Manager in preparing the store/department budget, profit and loss reviews, and take appropriate actions on financial reports.
• Assist in planning, organizing, and supervising inventory processes.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers, and keep temperature logs.
• Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying management.
• Practice preventive maintenance by inspecting equipment and reporting repairs.
• Notify management of customer or employee accidents.
• Report safety risks, illegal activities, including robbery, theft, or fraud.
• Perform essential functions of the position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Basic math knowledge
• Ability to handle stressful situations

Desired

• High school education or equivalent (preferred)
• Management experience (preferred)
• Retail experience
• Deli experience

Additional company info, benefits, and application details are included in the original description, which should be reviewed for comprehensive understanding.