Defense Travel Systems Specialist - DTS Expert

Ignite Digital; San Diego (CA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Competitive pay

Benefits including PTO

Education stipends

Referral bonuses

Government project work

Volunteer and community engagement

Growth opportunities

Job summary

Ignite Digital seeks a DTS Customer Support Specialist to support federal government client engagements, focusing on Defense Travel System requirements. The ideal candidate has strong listening, communication, and analytical skills and a self‑starter mindset.

Responsibilities include GTCC processing, AO form reviews, DTS routing, and voucher payment support. Onsite schedule with security‑clearance eligibility and MS Office proficiency are essential.

Qualifications

• 2 years of DTS help desk experience.
• Associate degree required.
• Ability to qualify for a U.S. Government security clearance.
• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent customer service skills.
• DoD Secret Clearance.

Responsibilities

• Provide support related to Government Travel Charge Card (GTCC) processes, including check‑in/check‑out, credit limit adjustments, card activation for travel, and account reconciliations
• Review Approving Officer (AO) Designation Forms (DD Form 577)
• Review Travel Training Certificates, Travel Authorizations/Vouchers, and resolve related issues
• Respond to travel inquiries and ensure accurate DTS routing, approval, and voucher payment processing
• Maintain compliance with DTS regulations and requirements
• Analyze information and issues to provide effective resolutions
• Self‑teach new IT systems or software using procedures and help desk resources

Skills

DTS help desk experience

Excellent customer service

Security clearance eligibility

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Ignite Digital seeks a DTS Customer Support Specialist to support federal government client engagements, focusing on Defense Travel System requirements. The ideal candidate has strong listening, communication, and analytical skills and a self‑starter mindset.

Responsibilities include GTCC processing, AO form reviews, DTS routing, and voucher payment support. Onsite schedule with security‑clearance eligibility and MS Office proficiency are essential.