Defense Travel System Specialist

Ignite Digital; San Diego (CA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Competitive pay

Benefits including PTO

Education stipends

Referral bonuses

Government project work

Volunteer and community engagement

Growth opportunities

Job summary

Ignite Digital seeks a DTS Customer Support Specialist to support federal government client engagements, focusing on Defense Travel System requirements. The ideal candidate has strong listening, communication, and analytical skills and a self‑starter mindset.

Responsibilities include GTCC processing, AO form reviews, DTS routing, and voucher payment support. Onsite schedule with security‑clearance eligibility and MS Office proficiency are essential.

Qualifications

• 2 years of DTS help desk experience.
• Associate degree required.
• Ability to qualify for a U.S. Government security clearance.
• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent customer service skills.
• DoD Secret Clearance.

Responsibilities

• Provide support related to Government Travel Charge Card (GTCC) processes, including check‑in/check‑out, credit limit adjustments, card activation for travel, and account reconciliations
• Review Approving Officer (AO) Designation Forms (DD Form 577)
• Review Travel Training Certificates, Travel Authorizations/Vouchers, and resolve related issues
• Respond to travel inquiries and ensure accurate DTS routing, approval, and voucher payment processing
• Maintain compliance with DTS regulations and requirements
• Analyze information and issues to provide effective resolutions
• Self‑teach new IT systems or software using procedures and help desk resources

Skills

DTS help desk experience

Excellent customer service

Security clearance eligibility

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Ignite Digital enables national security agencies to accelerate decisions, elevate operational outcomes and achieve the outsized performance only an inside partner can deliver. We combine mission experience, domain knowledge and technology expertise with the things partners can only know by being there every day. When agencies need a combination of tech and touch, Ignite Digital creates outcome-driving partnerships and stands with agencies to accomplish mission objectives. Ignite Digital accelerates capability to the speed of every mission, deploying intelligent solutions and AI integration for faster, better transformation. Ignite delivers partnership beyond presentations to inspire the confidence to lead in a digital-forward world. Ignite Digital. The Edge from Within.

Perks Of Working At Ignite Digital

• Competitive pay and benefits, including PTO
• Education stipends and referral bonuses
• Compelling work with the U.S. federal government
• Strong emphasis on volunteer and community engagement
• Opportunity to shape the future of our industry
• Supportive colleagues and management who invest in your growth

The DTS Customer Support Specialist supports federal government client engagements and provides high‑level functional expertise in Defense Travel System requirements and processes. The ideal candidate is a self‑starter with strong listening, communication, and analytical skills.

Responsibilities

• Provide support related to Government Travel Charge Card (GTCC) processes, including check‑in/check‑out, credit limit adjustments, card activation for travel, and account reconciliations
• Review Approving Officer (AO) Designation Forms (DD Form 577)
• Review Travel Training Certificates, Travel Authorizations/Vouchers, and resolve related issues
• Respond to travel inquiries and ensure accurate DTS routing, approval, and voucher payment processing
• Maintain compliance with DTS regulations and requirements
• Analyze information and issues to provide effective resolutions
• Self‑teach new IT systems or software using procedures and help desk resources

Required Qualifications

• 2 years of DTS help desk experience
• Associate degree
• Ability to qualify for a U.S. Government security clearance
• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent customer service skills
• DoD Secret Clearance

Preferred Qualifications

• Finance, Business, or Accounting coursework
• Prior Navy financial experience, CDFM, or CGFM
• Experience with DoD acquisition programs, organizations, processes, and procedures

Schedule

Onsite, rotating day off (RDO) schedule, 9 hours Monday–Thursday, 8 hours Friday, with every other Friday off

Salary: $65,000 + to align with education and experience

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Ignite Digital is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.

Equal Opportunity Employer/Veterans/Disabled

For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

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