Defense Tech Sales Operations Lead — CRM & Forecasting

MyDefence; Reston (VA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Growth opportunities

High visibility role

Autonomy and impact

Job summary

MyDefence, Reston, VA, is seeking a structured Sales Operations Manager to own the operational backbone of the sales organization, ensuring accuracy across the full lifecycle from opportunity to delivery.

You will manage CRM (Dynamics), forecast pipelines, prepare quotes, manage BOMs and pricing, coordinate with production and finance, and enable cross-functional collaboration in a fast-growing defense technology company.

Qualifications

• Bachelor’s degree in Business, Engineering or a related field.
• 5–10 years of experience in sales operations, commercial operations or similar roles.
• Experience with defense products (not services) and familiarity with the U.S. defense market.
• Background supporting DoD or government-related sales processes.
• Strong experience with CRM systems (Microsoft Dynamics) and Excel.
• Experience with pricing, BOMs and purchase order management.
• Strong analytical skills and high attention to detail.
• Ability to coordinate across multiple functions in a fast-paced environment.
• Eligible for U.S. security clearance.

Responsibilities

• Own and maintain the CRM system, ensuring data accuracy and pipeline visibility.
• Manage pipeline tracking, forecasting and reporting.
• Prepare and manage quotes, proposals and pricing structures.
• Ensure accuracy in configurations, BOMs and margin compliance.
• Maintain quote and purchase order documentation, including version control.
• Coordinate purchase orders across production, operations and finance teams.
• Align delivery timelines with production capacity and product availability.
• Support lead management, qualification and inside sales activities.
• Manage warranty and software license renewals and identify upsell opportunities.
• Improve processes, workflows and reporting structures across sales operations.

Skills

Analytical thinking

Attention to detail

Cross-functional collaboration

Security clearance eligible

Strong communication

Education

Bachelor’s degree in Business, Engineering or related field

Tools

CRM systems (Microsoft Dynamics)

Excel

Pricing & BOMs

Purchase orders

Job description

MyDefence, Reston, VA, is seeking a structured Sales Operations Manager to own the operational backbone of the sales organization, ensuring accuracy across the full lifecycle from opportunity to delivery.

You will manage CRM (Dynamics), forecast pipelines, prepare quotes, manage BOMs and pricing, coordinate with production and finance, and enable cross-functional collaboration in a fast-growing defense technology company.