Deductions Resolution Specialist

Kayem Foods, Inc. Career Center; Norwich (MA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental

Vision

HSA

Life Insurance

401K

Vacation PTO

Education Reimbursement

Job summary

Kayem Foods is seeking a Customer Deductions Specialist to manage and resolve deductions and short pays through detailed analysis and cross-functional collaboration. You will review invoices, DDS, credits, and backup documentation to determine validity and ensure timely resolution.

In this role you will partner with Accounts Receivable, Sales, and Customer Service to investigate discrepancies, maintain records, and prepare weekly reports on deduction activity and aging.

Qualifications

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to prioritize and manage multiple tasks effectively.
• Strong verbal and written communication skills.
• Experience with deductions, accounts receivable, customer service, or related business functions preferred.
• Knowledge of EDI processes is a plus.
• Proficiency in Microsoft Excel and Microsoft Office applications.

Responsibilities

• Investigate and resolve customer deductions and short pay claims in a timely manner.
• Review invoices, proof of delivery, pricing, promotions, credits, and customer backup to determine validity.
• Work with Accounts Receivable, Sales, Customer Service, Transportation, and customers to resolve discrepancies.
• Track and maintain records of open deductions and resolution status.
• Submit disputes, validate claims, and process credits as appropriate.
• Follow up on outstanding deductions and close items timely.
• Identify trends and improve processes to reduce future deductions.
• Prepare reports on deduction activity, aging, and resolution metrics.
• Develop weekly leadership reports on deduction trends and progress toward goals.
• Present findings to leadership on root causes and opportunities for improvement.
• Assist with basic EDI order monitoring and issue escalation as needed.
• Provide backup support to Customer Service during peak periods.

Skills

Analytical thinking

Excel proficiency

Verbal & written communication

Attention to detail

Cross-functional collaboration

Tools

EDI systems

Job description

Kayem Foods is seeking a Customer Deductions Specialist to manage and resolve deductions and short pays through detailed analysis and cross-functional collaboration. You will review invoices, DDS, credits, and backup documentation to determine validity and ensure timely resolution.

In this role you will partner with Accounts Receivable, Sales, and Customer Service to investigate discrepancies, maintain records, and prepare weekly reports on deduction activity and aging.