Deductions Analyst

Creative Financial Staffing, LLC; Northfield Township (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a detail-oriented Deduction Specialist to join our accounting team in Northfield Township, IL. You will own customer deductions, resolve disputes, support accounts receivable, and collaborate with brokers and internal teams to close open items.

The role requires strong analytical and organizational skills, excellent follow-up, and intermediate Excel proficiency. Experience with deduction processes and Microsoft Dynamics 365 is a plus.

Qualifications

• Experience managing customer deductions and dispute resolution.
• Understanding of common deduction types and claim processes.
• Strong analytical and organizational skills.
• Excellent follow-up and communication abilities.
• Intermediate Excel skills.

Responsibilities

• Manage, research, and resolve customer deductions including shortages, overages, damages, pricing discrepancies, and fines
• Access customer portals to submit claims and maintain supporting documentation
• Communicate with customers, brokers, and internal teams to resolve outstanding issues
• Lead meetings to review deduction status and determine next steps
• Prepare reports and provide updates on deduction activity and recovery progress
• Track paybacks, credits, and write-offs
• Identify opportunities to improve deduction workflows and processes
• Support accounting activities including A/R and A/P as needed

Skills

Deduction management

Dispute resolution

Analytical skills

Communication

Attention to detail

Tools

Microsoft Dynamics 365

Excel

Job description

Deduction Specialist

We are seeking a detail-oriented Deduction Specialist to join a collaborative accounting team and take ownership of customer deductions, claim resolution, and accounts receivable support. This role is ideal for someone who enjoys investigating discrepancies, working across departments, and driving issues to resolution.

Key Responsibilities for the Deduction Specialist

• Manage, research, and resolve customer deductions including shortages, overages, damages, pricing discrepancies, and fines
• Access customer portals to submit claims and maintain supporting documentation
• Communicate with customers, brokers, and internal teams to resolve outstanding issues
• Lead meetings to review deduction status and determine next steps
• Prepare reports and provide updates on deduction activity and recovery progress
• Track paybacks, credits, and write-offs
• Identify opportunities to improve deduction workflows and processes
• Support accounting activities including A/R and A/P as needed

Qualifications for the Deduction Specialist

Required:

• Experience managing customer deductions and dispute resolution
• Understanding of common deduction types and claim processes
• Strong analytical and organizational skills
• Excellent follow-up and communication abilities
• Intermediate Excel skills

Preferred:

• Microsoft Dynamics 365 experience
• Accounts Receivable or Accounts Payable experience
• Experience working with customer portals and claims management