Deductions & Revenue Resolution Specialist

Hirebridge; Chelsea (MA); On-site; USD 39,950 - 48,216; Full time

Benefits offered by this job

Healthcare Insurance

Dental insurance

Vision insurance

HSA (Health Savings Account)

Life Insurance

401(k) with employer match

Vacation and PTO

Holidays

Job summary

Kayem Foods in Chelsea, MA is seeking a Customer Deductions Specialist to manage and resolve deductions and short pays through research and cross-functional collaboration. This role will include limited EDI order support and basic customer service functions.

You will investigate claims, review invoices and documentation, and coordinate with Accounts Receivable, Sales, and Customer Service to resolve discrepancies. Strong analytical and communication skills are essential.

Qualifications

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to prioritize and manage multiple tasks effectively.
• Strong verbal and written communication skills.
• Experience with deductions, accounts receivable, customer service, or related business functions preferred.
• Knowledge of EDI processes is a plus.
• Proficiency in Microsoft Excel and Microsoft Office applications.

Responsibilities

• Investigate and resolve customer deductions and short pay claims in a timely manner.
• Review invoices, proof of delivery, pricing agreements, promotions, credits, and customer backup to determine validity of deductions.
• Work with Accounts Receivable, Sales, Customer Service, Transportation, and customers to resolve discrepancies.
• Track and maintain records of open deductions and resolution status.
• Submit disputes, validate claims, and process credits when appropriate.
• Follow up on outstanding deductions and ensure timely closure of items.
• Identify trends and propose process improvements to reduce future occurrences.
• Prepare weekly reports on deduction activity, aging, and resolution metrics.
• Develop and present weekly management reports on trends and root causes.

Skills

Analytical thinking

Multi-tasking

Communication skills

A/R or deductions experience

Excel proficiency

Job description

Kayem Foods in Chelsea, MA is seeking a Customer Deductions Specialist to manage and resolve deductions and short pays through research and cross-functional collaboration. This role will include limited EDI order support and basic customer service functions.

You will investigate claims, review invoices and documentation, and coordinate with Accounts Receivable, Sales, and Customer Service to resolve discrepancies. Strong analytical and communication skills are essential.