Deductions & Disputes Resolution Specialist

Stonewall Kitchen, LLC; York (ME); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Stonewall Kitchen, LLC seeks a Deductions Specialist to research, resolve and dispute customer deductions across wholesale accounts. You will coordinate deduction information with Field Sales Managers and finance to track statuses.

You will obtain deduction backups, verify against approved programs, and escalate slow-moving items to leadership while maintaining strong relationships with customers and internal teams.

Qualifications

• Bachelor's degree in business or accounting preferred or related field; 2–5 years in CPG/FMCG deduction management.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent written and verbal communication; ability to build relationships with staff and customers.
• Proficient in Excel and ERP systems; ability to multitask in a fast-paced environment.

Responsibilities

• Research, resolve, and dispute customer deductions for wholesale accounts.
• Obtain deduction backups from wholesale customers or via portals.
• Verify deductions against approved programs and supporting documents.
• Escalate slow-moving deductions to the Director/VP of Sales as needed.
• Coordinate with finance and sales teams to resolve deductions timely.
• Communicate deduction information to Field Sales Managers and customers.
• Identify and pursue refunds or paybacks for improper deductions.

Skills

Analytical skills

Communication skills

Interpersonal skills

Independence

Education

Bachelor's degree in business/accounting or related field

Tools

Microsoft Dynamics ERP

Advanced Excel

Job description

Stonewall Kitchen, LLC seeks a Deductions Specialist to research, resolve and dispute customer deductions across wholesale accounts. You will coordinate deduction information with Field Sales Managers and finance to track statuses.

You will obtain deduction backups, verify against approved programs, and escalate slow-moving items to leadership while maintaining strong relationships with customers and internal teams.