Deductions Management Specialist

Jobtailor; Chicago (IL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Jobtailor in Chicago is seeking a detail-oriented deductions analyst to research and resolve consumer deduction claims for key clients. You will work with UNFI/KeHE-like accounts, communicate with clients and internal sales, gather documentation, and ensure accurate data entry in our trade management platforms.

The ideal candidate has CPG deductions experience, strong Excel skills, excellent written and verbal communication, and the ability to multitask with urgency.

Qualifications

• Prior CPG deductions experience is required.
• Excellent written and verbal communication.
• Strong multitasking with high attention to detail.
• Experience with broker/manufacturer is a plus.
• UNFI and/or KeHE deductions experience is a differentiator.
• Proficient with Microsoft Office.

Responsibilities

• Research, analyze, document, and resolve deduction claim types per client standards.
• Communicate with clients and sales to resolve deduction inquiries.
• Gather claim documentation and investigate customer deductions.
• Maintain data for follow-up and deduction tracking.
• Process credits to offset resolved deductions.
• Work in web-based trade management systems for contracted customers.
• Provide timely, accurate, and professional customer service.
• Handle incoming calls and emails from internal and external partners.
• Perform other assigned tasks.

Skills

CPG deductions

Trade management experience

Microsoft Office

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

Tools

Vividly

BluePlanner

Web-Based Trade Management Systems

Job description

• Research, analyze, document, and resolve deduction claim types according to client-specific standards and procedures
• Communicate with clients and the internal sales department to resolve deduction inquiries
• Gather claim documentation and investigate and analyze customer deductions
• Maintain data for follow-up and deduction tracking
• Process credits to offset resolved deductions
• Work in web-based trade management systems for contracted customers
• Provide timely, accurate, and professional customer service
• Handle and manage incoming calls and emails from internal and external partners
• Perform other assigned tasks

Requirements

• Prior CPG deductions experience (required)
• Must possess good computer skills and be a team player with a positive attitude
• Previous professional experience using Microsoft Office
• Organized and detail oriented
• Excellent written and verbal communication skills
• Strong multitasking skills
• High attention to detail
• Must be able to solve problems with urgency
• Previous customer service experience is a plus
• Prior experience with a broker/manufacturer a plus
• UNFI and/or KeHE deductions experience is a differentiator
• Experience with a trade management system (e.g., Vividly, BluePlanner) is a differentiator

Core Competencies

Demonstrates expertise in analyzing and resolving deduction claims while maintaining high attention to detail and providing exceptional customer service. Proficient in utilizing trade management systems and Microsoft Office to support deduction tracking and client communication.

Highest-signal resume keywords

• CPG Deductions Experience
• Trade Management System Experience
• Microsoft Office Proficiency
• Customer Service Experience
• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Deduction Claim Analysis
• Data Maintenance
• Credit Processing
• Problem Solving
• Multitasking

Soft Skills

• Team Player
• Positive Attitude
• Organizational Skills
• Attention to Detail

Industry Keywords

• UNFI Deductions Experience
• KeHE Deductions Experience
• Customer Inquiries Resolution

Tools & Technologies

• Vividly
• BluePlanner
• Web-Based Trade Management Systems