Associate Customer Account

Jobtailor; Arlington (VA); On-site; USD 48,000 - 68,000; Full time

Job summary

Nestlé is seeking a Trade Deduction Analyst in Arlington, VA to support deduction analysis, reconciliation, workflow administration, and documentation for post-audit processes. You will manage claims, resolve disputes, coordinate logistics with Nestlé Retail Services, and maintain item data, pricing information, and customer forms.

The role requires strong organization, attention to detail, proficiency with Microsoft Office and SharePoint, and the ability to work independently with

Qualifications

• Bachelor’s degree preferred, or 1–2 years of relevant professional experience.
• Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles preferred.
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite.
• Familiarity with SharePoint and collaboration tools.
• Ability to work independently and manage multiple priorities.
• Ability to communicate effectively and collaborate with cross-functional partners.
• This position is not eligible for Visa Sponsorship.

Responsibilities

• Support trade deduction analysis, reconciliation, workflow administration, and documentation.
• Manage customer post-audit claims, including undisputed claim resolution and disputed claim tracking.
• Research and resolve deduction discrepancies and follow up on complex claims.
• Participate in customer/vendor meetings as needed.
• Drive collection of unauthorized deductions and credits.
• Support customer metric forecasting, off-invoice trade events, planning tool inputs, and system alignment.
• Reconcile customer and Nestlé internal forecasts.
• Support new item setup, trade management, and financial reconciliations.
• Coordinate logistics and distribution activities with Nestlé Retail Services.
• Prepare NRS materials and participate in monthly distributor touchpoints.
• Resolve distributor-to-customer system connectivity issues.
• Monitor out-of-stock reporting, sales impact, and follow-up communications.
• Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item records.
• Support item setup and maintenance in Osprey and customer systems.
• Coordinate large-scale planning meetings, including JBP, ICP, industry events, and internal business planning sessions.
• Manage automated customer reporting, retailer reset calendars, category update submissions, and related customer forms.
• Investigate and resolve pricing discrepancies involving contracts, EDI submissions, promotional events, and customer/system updates.
• Manage promotional contracts and review promotional activities with Account Managers.
• Coordinate sample ordering and maintain sample inventory records.

Skills

Trade Deduction Analysis

Customer Support

Analytical Skills

Time Management

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Osprey

SharePoint

Collaboration Tools

Job description

• Support trade deduction analysis, reconciliation, workflow administration, and documentation
• Manage customer post-audit claims, including undisputed claim resolution and disputed claim tracking
• Research and resolve deduction discrepancies and follow up on complex claims
• Participate in customer/vendor meetings as needed
• Drive collection of unauthorized deductions and credits
• Support customer metric forecasting, off-invoice trade events, planning tool inputs, and system alignment
• Reconcile customer and Nestlé internal forecasts
• Support new item setup, trade management, and financial reconciliations
• Coordinate logistics and distribution activities with Nestlé Retail Services
• Prepare NRS materials and participate in monthly distributor touchpoints
• Resolve distributor-to-customer system connectivity issues
• Monitor out-of-stock reporting, sales impact, and follow-up communications
• Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item records
• Support item setup and maintenance in Osprey and customer systems
• Coordinate large-scale planning meetings, including JBP, ICP, industry events, and internal business planning sessions
• Manage automated customer reporting, retailer reset calendars, category update submissions, and related customer forms
• Investigate and resolve pricing discrepancies involving contracts, EDI submissions, promotional events, and customer/system updates
• Manage promotional contracts and review promotional activities with Account Managers
• Coordinate sample ordering and maintain sample inventory records

Requirements

• Bachelor’s degree preferred, or 1–2 years of relevant professional experience
• Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles preferred
• Strong organization, time management, attention to detail, and accuracy
• Proficiency in Microsoft Office Suite
• Familiarity with SharePoint and collaboration tools
• Ability to work independently and manage multiple priorities
• Ability to communicate effectively and collaborate with cross-functional partners
• This position is not eligible for Visa Sponsorship

Core Competencies

Demonstrates strong analytical and organizational capabilities in trade deduction analysis, reconciliation, and customer support. Proficient in managing complex claims and collaborating with cross-functional teams to drive operational efficiency.

Highest-signal resume keywords

• Trade Deduction Analysis
• Customer Support
• Microsoft Office Suite
• Analytical Skills
• Time Management

ATS Optimization Keywords

Hard Skills

• Deduction Reconciliation
• Claim Resolution
• Financial Reconciliation
• Data Management
• Pricing Discrepancy Investigation

Soft Skills

• Attention to Detail
• Effective Communication
• Collaboration
• Organization

Industry Keywords

• Customer Account Management
• Sales Support
• Field Sales
• Promotional Contracts
• Logistics Coordination

Tools & Technologies

• Osprey
• SharePoint
• Collaboration Tools