Deductions & Credit Analyst

OK Foods; Fort Smith (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Bachoco Group is seeking a detail-oriented clerical professional to analyze customer deductions and determine approval or denial, with reporting to the Customer Service Manager. The role involves resolving short payments, maintaining documentation, and coordinating with sales and AR teams.

Strong Excel and office software skills are required. Education includes a High School diploma; experience in clerical work is preferred.

Qualifications

• High School Education or Equivalent.
• 1 Year Experience in a Clerical Role.
• Ability to organize and prioritize work.
• Computer literate – basic to intermediate Excel and Microsoft Office software.
• Effective communication skills and ability to handle / resolve issues.
• Mathematical skills: arithmetic, fractions and decimals.

Responsibilities

• Request proper back up for short payments when customers do not provide detail
• Determine if short payments were properly or improperly taken, this will require constant communication with sales team, customer service team, and customers
• Contact customer if short payments were improperly taken and work to get re-payment from customer
• Creates credit memos for approval by Sales if properly taken
• Mantains documentation of communication with customers to update sales and accounting when needed
• Responsible for timely resolution of deductions
• Assist the Customer Service Team in the management of accrual monies and check requests when needed
• Gather information from SOI to verify short payments are taken correctly against pounds sold
• Update Sales Management and Accounts Receivable Department weekly on current status of open invoices with short payments
• Manage and organize customer claims email on further processed back up
• Other duties as required from management

Skills

Clerical experience

Communication skills

Organizational skills

Mathematical skills

Education

High School Education or Equivalent

Tools

Excel

Microsoft Office

Order processing systems

Contact Management systems

Job description

Bachoco Group is seeking a detail-oriented clerical professional to analyze customer deductions and determine approval or denial, with reporting to the Customer Service Manager. The role involves resolving short payments, maintaining documentation, and coordinating with sales and AR teams.

Strong Excel and office software skills are required. Education includes a High School diploma; experience in clerical work is preferred.