Deduction Resolution Specialist

Bachoco Group; Fort Smith (AR); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Bachoco Group is seeking a deductions analyst to analyze and determine approval of deductions, and to properly process through the accounting system. This position reports to the Customer Service Manager.

Essential duties include coordinating with sales and customer service, ensuring timely resolution of deductions, and maintaining clear records. Education requires High School or equivalent; 1 year clerical experience; proficiency in Excel and Office; strong communication and math skills.

Qualificações

• High School Education or Equivalent.
• 1 Year Experience in a Clerical Role.
• Ability to organize and prioritize work.
• Computer literate – basic to intermediate Excel and Microsoft Office software.
• Effective communication skills and ability to handle / resolve issues.
• Mathematical Skills: basic arithmetic.

Responsabilidades

• Request proper back up for short payments when customers do not provide detail
• Determine if short payments were properly or improperly taken, this will require constant communication with sales team, customer service team, and customers
• Contact customer if short payments were improperly taken and work to get re-payment from customer
• Creates credit memos for approval by Sales if properly taken
• Maintains documentation of communication with customers to update sales and accounting when needed
• Responsible for timely resolution of deductions
• Assist the Customer Service Team in the management of accrual monies and check requests when needed
• Gather information from SOI to verify short payments are taken correctly against pounds sold
• Update Sales Management and Accounts Receivable Department weekly on current status of open invoices with short payments
• Manage and organize customer claims email on further processed back up
• Other duties as required from management

Conhecimentos

Organizational skills

Excel

Microsoft Office

Communication skills

Formação académica

High School Education or Equivalent

Ferramentas

Contact Management systems

Order processing systems

Spreadsheet software

Word processing software

Descrição da oferta de emprego

Bachoco Group is seeking a deductions analyst to analyze and determine approval of deductions, and to properly process through the accounting system. This position reports to the Customer Service Manager.

Essential duties include coordinating with sales and customer service, ensuring timely resolution of deductions, and maintaining clear records. Education requires High School or equivalent; 1 year clerical experience; proficiency in Excel and Office; strong communication and math skills.