Dedicated Transportation Manager

Ruan Transportation Management Systems; East Hartford (CT); On-site; USD 60,000 - 100,000; Full time

Job summary

Ruan Transportation Management Systems is seeking an on-site manager in East Hartford, CT to oversee one or more contract transportation accounts, ensuring service expectations are met and KPIs achieved. The role emphasizes leadership, safety, and continuous improvement while maintaining strong customer relations.

You will supervise a team, monitor operational variables and costs, and collaborate with cross-functional resources to optimize performance.

Qualifications

• Supervise and lead a team through recruiting, training, coaching, counseling and rewarding.
• Monitor KPIs and manage variables affecting revenue and costs.
• Build strong partnerships with customers via proactive communication and problem solving.

Responsibilities

• Supervise and provide leadership to build a strong team through effective communications, recruiting, training, coaching, counseling, appraising and rewarding.
• Manage the operation with integrity to achieve key performance goals. Monitor, analyze and improve all primary variables impacting operating revenue and costs.
• Build a strong partnership with customer(s) through regular professional communication, problem solving and relationship building.
• Promote and monitor employee safety and take steps to create a positive safety culture and ensure compliance with safety programs and regulations.
• Embrace, promote and lead continuous improvement efforts.
• Ensure team members are trained and compliant with standard processes and procedures.
• Maintain a positive work environment and frequent communication with team members.
• Collaborate with on-site staff to identify operational improvements and share best practices.

Skills

Leadership

Team building

Communication

Problem solving

Customer service

Tools

Ruan TMS

Job description

This position works on-site in East Hartford, CT
Schedule: Monday - Friday
Hours: Day Shift + On Call
This position is responsible for managing one or more dedicated contract transportation accounts to meet customer service expectations and achieve both operational and key performance goals. Monitor key performance metrics and analyze operational variables and implement solutions that positively impact account performance. Develop and maintain a positive workplace culture that supports the company's guiding principles.
Responsibilities:

• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising and rewarding.
• Manage the operation with integrity to achieve key performance goals. Monitor, analyze and improve all primary variables impacting operating revenue and costs. Act with a sense of urgency to achieve exceptional performance.
• Build a strong partnership with customer(s) through regular professional communication, problem solving and relationship building. Continually assess service performance levels and take timely action to remove performance barriers
• Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
• Embrace, promote and lead continuous improvement efforts.
• Ensure that all team members are properly trained and compliant with standard processes and procedures.
• Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members
• Utilize on-site team members to identify operational improvements. Collaborate with other teams to share and learn best practices and leverage resources.
• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.