Service Manager

RUA; East Hartford (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Ruan in Hartford, CT, seeks a Service Manager to lead truck/trailer maintenance operations, supervise technicians, and drive profitability while upholding safety and service standards.

You will manage budgets, coordinate parts purchasing, and ensure DOT/OSHA compliance across facilities. The role requires strong leadership, communication, and hands-on supervision in a fast-paced environment.

Qualifications

• Education: Associate/technical degree or equivalent work experience.
• Diesel technician background with ASE certification or proven diesel repair skills.
• 3–5 years of experience; lead technician or service manager.
• Strong knowledge of DOT rules and safety regulations.
• Excellent communication and leadership abilities; able to work with minimal supervision.

Responsibilities

• Supervise and develop a strong team through leadership and coaching.
• Manage service operations and budget across facilities; monitor finances.
• Analyze costs and equipment utilization to identify efficiency gains.
• Oversee purchasing of parts, tires, oil, and shop supplies; manage inventories.
• Ensure regulatory compliance with DOT/OSHA/EPA/DOL and company policies.
• Maintain shop facilities and foster positive relationships with customers and staff.

Skills

Leadership

Budgeting

DOT regulations

MS Office

Communication

Education

Associate or technical degree

ASE Certification

Job description

East Hartford, Connecticut, United States

Job Description

Manages truck/trailer maintenance for one or more operations. Direct service operations and supervise technicians and support staff in operation. Maximize equipment utility, customer satisfaction and operational profitability.

Responsibilities:

Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Manage the service operations and financial performance at more complex facilities. Assist in creating the service budget. Monitor and maintain the budget. Organize, plan and implement repair solutions that utilize the best cost option to maximize equipment utility and operational profitability.
• Analyze operating costs, equipment utilization and efficiency, and technician wages/productivity and identify opportunities for improvement. Develop and implement new processes to better meet established organization's needs and operational goals.
• Manage purchasing of parts, tires, oil and shop supplies and services utilizing Ruan national account programs and manage inventories.
• Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors and Ruan personnel.
• Ensure compliance with company rules, DOT, OSHA, EPA, DOL and other government regulatory agencies. Maintain current permits on vehicles.
• Develop and maintain positive working relationships with customers, on-site personnel, vendors and all levels of Ruan personnel.
• Maintain shop facility to company standards.
• Perform other job-related duties and special projects as required.

Requirements

This is a full time position working onsite in Hartford, CT.

Schedule: Monday - Friday 8:00am - 5:00pm

Job Requirements/Minimum Qualifications:

Education: Associate, Vocational, or Technical Degree or equivalent work experience

Course(s) of Study: Diesel Technician Trade School with current status of ASE Certified Technician or demonstrated competency through equivalent experienced in Diesel Engine Repair, Drive Train, Brakes, Suspension and Steering, Electrical/Electrical Systems, Heating and Air Conditioning, and/or Medium & Heavy Truck PMI (T-2 through T-8). Perfer L2 Advanced Diesel Specialist designation

Experience: 3-5 years

Type of Experience:Minimum of 2 year experience as lead technician or service manager. Requires experience performing mechanical work on a various types of tractors/trailers.

Required Knowledge, Skills, and Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Employee should have broad knowledge in DOT rules and regulations. Strong math skills with the ability to compute rates, ratios, and percentages. Must have very good working knowledge of MS Office products and ability to learn various computer software applications. Demonstrated leadership and management ability. Must have good interpersonal and relationship management skills and demonstrate cooperation and teamwork in accomplishing goals and objectives. Must possess excellent verbal and written communications skills. Needs the ability to set priorities and accomplish duties of position with little supervision and direction.

Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.