Dispatch Coordinator

Ruan; East Hartford (CT); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Ruan is seeking a Dispatch Coordinator to work on-site in East Hartford, CT, coordinating timely movement of customer product while adhering to DOT regulations. The role involves assigning workload to drivers, monitoring movements, and using dispatch systems to capture operational data in near real-time.

The ideal candidate has 1–2 years in transportation or dispatch, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1-2 years in Transportation, dispatching, terminal assistant, customer service or related experience.
• Excellent written and verbal communication skills; Knowledge of DOT rules and regulations; Proficiency with dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations.
• Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues.
• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in near real-time.
• Direct and schedule drivers' work and notify drivers of assignments to ensure on-time movement of goods.
• Monitor drivers' hours of service to prevent DOT violations.
• Prepare and process data and paperwork including driver activities, trip documents, and fuel tickets.

Skills

Communications

DOT regulations

Microsoft Office

Education

High school diploma/GED

Tools

Dispatch software

Job description

East Hartford, Connecticut, United States

Job Description

This full-time Dispatch Coordinator will work on-site in East Hartford, CT

Schedule:

Hours:

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

• Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.