Dispatch Coordinator

RUA; East Hartford (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability, Life Insurance

401K

Paid Time Off

Job summary

Ruan East Hartford is seeking a full-time Dispatch Coordinator to work on-site in East Hartford, CT. The role focuses on coordinating timely movements of customer product, assigning workloads, and ensuring DOT compliance while using the company’s TMS to capture data in near real-time.

Responsibilities include scheduling drivers, resolving delivery issues, maintaining driver activity records, and maintaining professional communication with customers.

Qualifications

• High school diploma or equivalent.
• 1–2 years in transportation, dispatch, or related field.
• Strong written and verbal communication; knowledge of DOT rules.

Responsibilities

• Coordinate timely pickup/delivery of customer orders within assigned area.
• Direct and schedule drivers’ work; monitor activity.
• Maintain dispatch data in real-time in dispatch system.
• Monitor driver hours of service to prevent DOT violations.
• Communicate with customers about service issues and expectations.

Skills

Dispatch coordination

DOT knowledge

Driver scheduling

Microsoft Office

Education

High school diploma/GED

Tools

TMS (Ruan system)

Microsoft Excel

Job description

East Hartford, Connecticut, United States

Job Description

This full-time Dispatch Coordinator will work on-site in East Hartford, CT

Schedule:

Hours:

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

• Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.