Deckhand: Guest Experience & Vessel Safety

Hornblower Corp; Boston, Northern (MA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hornblower Corp is hiring a Deckhand to maintain vessel appearance, assist with docking and guest services in the bustling Boston harbor. You will help ensure passenger comfort and safety while underway, with a focus on hospitality and teamwork.

The role requires physical endurance, strong communication, and the ability to follow safety procedures. You must be available for nights, weekends, and holidays as needed.

Qualifications

• Strong customer service and guest interaction skills are required.
• Ability to follow safety procedures and participate in drills as needed.
• Good communication and teamwork with crew and guests are essential.
• Must be able to stand for long periods and perform physical tasks.
• Proficiency with basic office software and vessel checklists is expected.

Responsibilities

• Maintain appearance and cleanliness of the vessel and guest areas.
• Assist with docking, undocking, and mooring procedures.
• Support safety drills and emergency preparedness for passengers.
• Respond to guest questions and resolve complaints with professionalism.
• Assist with boarding/disembarking and routine vessel maintenance.

Skills

Customer service

Safety procedures

Communication

Multitasking

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Hornblower Corp is hiring a Deckhand to maintain vessel appearance, assist with docking and guest services in the bustling Boston harbor. You will help ensure passenger comfort and safety while underway, with a focus on hospitality and teamwork.

The role requires physical endurance, strong communication, and the ability to follow safety procedures. You must be available for nights, weekends, and holidays as needed.