Deckhand — Waterfront Guest Experience & Vessel Ops

Hornblower Group; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Job summary

Hornblower Group's City Experiences division is seeking a Deckhand to join a waterfront operation focused on guest safety, hospitality, and seamless vessel operations. You will help maintain the vessel, assist with docking, and ensure a clean, guest-ready environment while supporting daily crew activities.

Responsibilities include on-board guest service, mooring assistance, safety drills, and general tasks to support Captain and crew.

Qualifications

• Customer service and guest-facing communication
• Team-oriented and adaptable to outdoor conditions
• Ability to work nights, weekends, holidays and extended shifts
• TWIC certification may be required (if applicable)

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Assist with docking, undocking, and handling mooring lines.
• Monitor passenger areas and support safe vessel operations.
• Participate in safety drills and follow vessel safety procedures.
• Maintain clean, safe, and guest-ready decks, common areas, and restrooms.
• Assist with vessel maintenance, equipment checks, and general operational tasks.
• Load and unload supplies and remove trash and debris.
• Support the Captain and crew with daily vessel operations.

Skills

Strong customer service

Communication skills

Team-focused attitude

Outdoor work ability

Physical stamina

Stand for extended periods

Lift up to 50 pounds

Education

High School Diploma or GED

Job description

Hornblower Group's City Experiences division is seeking a Deckhand to join a waterfront operation focused on guest safety, hospitality, and seamless vessel operations. You will help maintain the vessel, assist with docking, and ensure a clean, guest-ready environment while supporting daily crew activities.

Responsibilities include on-board guest service, mooring assistance, safety drills, and general tasks to support Captain and crew.