Deck Ambassador - Customer Experience & Poolside Impact

British Swim School of Ann Arbor; Ann Arbor (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive pay based on experience

Paid training

Birthday off and paid

Flexible schedules

Job summary

A local swim school in Ann Arbor is seeking a Customer Experience Specialist, known as a Deck Ambassador, to enhance customer experiences poolside. The role includes setting up the pool deck, welcoming families, and monitoring swim programs. The ideal candidate should possess strong communication skills and a responsible demeanor. The position offers flexible scheduling, competitive pay ranging from $15.00 to $20.00 per hour, and opportunities for professional development.

Qualifications

• Must have excellent interpersonal communication and organizational skills.
• Needs to have a responsible and professional demeanor.
• Preferred certifications include Lifeguarding/First Aid/CPR/AED, which can be obtained during training.

Responsibilities

• Set up and break down the pool deck before and after each shift.
• Check water chemistry and temperature prior to lessons.
• Welcome students and parents to the pool deck.
• Answer customer questions about programs and student progress.
• Assist swim instructors and managers as needed during lessons.
• Post media content and monitor social media platforms.

Skills

Excellent interpersonal communication

Organizational skills

Customer service experience

Job description

A local swim school in Ann Arbor is seeking a Customer Experience Specialist, known as a Deck Ambassador, to enhance customer experiences poolside. The role includes setting up the pool deck, welcoming families, and monitoring swim programs. The ideal candidate should possess strong communication skills and a responsible demeanor. The position offers flexible scheduling, competitive pay ranging from $15.00 to $20.00 per hour, and opportunities for professional development.