Debt Settlement Negotiations Lead

ClearOne Advantage; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

ClearOne Advantage in Phoenix, AZ seeks a Negotiations Manager to lead a team of creditor negotiators and guide daily operations to meet production targets. You will collaborate with agents to develop negotiation strategies and ensure adherence to standards.

The role emphasizes coaching, performance reviews, and ongoing training to elevate team performance. Strong leadership, Excel proficiency, and debt settlement knowledge are essential.

Qualifications

• Strong leadership and team development abilities.
• Extensive creditor/debt settlement knowledge is required.
• Excellent problem-solving and analytical skills.

Responsibilities

• Manage daily activities and productivity of the negotiation team.
• Coach agents to meet and exceed daily expectations.
• Perform performance evaluations and trainings as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor KPI adherence and identify process improvements.
• Conduct daily coaching and reviews of agent performance.

Skills

Leadership

Self-motivated

Detail-oriented

Creditor knowledge

Problem solving

Excel

Databases

Time management

Communication

Education

Two-year education preferred

Job description

ClearOne Advantage in Phoenix, AZ seeks a Negotiations Manager to lead a team of creditor negotiators and guide daily operations to meet production targets. You will collaborate with agents to develop negotiation strategies and ensure adherence to standards.

The role emphasizes coaching, performance reviews, and ongoing training to elevate team performance. Strong leadership, Excel proficiency, and debt settlement knowledge are essential.