Debt Settlement Negotiations Manager

ClearOne Advantage, LLC; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

ClearOne Advantage, LLC is seeking a Negotiations Manager to lead a team of creditor negotiators and drive performance against daily goals. You will work with agents to optimize settlement strategies and ensure compliance with company standards.

You will supervise daily activities, coach and train staff, conduct evaluations, and identify process improvements to boost efficiency and outcomes. The role requires strong leadership and Excel proficiency.

Qualifications

• Strong leadership and people-management skills.
• Excellent problem-solving and analytical abilities.
• Detail-oriented with a focus on accuracy.
• Extensive creditor/debt settlement knowledge.
• Proficient in Microsoft Excel and data analysis.
• Ability to learn and utilize various PC databases and software packages.
• Strong time management and organizational skills.
• Effective written and verbal communication.

Responsibilities

• Manage daily activities/productivity of team.
• Develop and coach agents to meet daily expectations.
• Conduct performance evaluations and reviews with agents as needed.
• Perform initial and ongoing trainings as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor performance improvement plans and actions.
• Perform daily coaching, queue reviews, and call reviews.
• Monitor adherence to departmental KPIs.
• Identify opportunities to improve department processes.
• Perform other related duties as required.

Skills

Leadership

Self-motivation

Detail-oriented

Creditor/Debt settlement knowledge

Problem solving

Excel

PC databases/software

Time management

Written and verbal communication

Education

2-year education preferred

Tools

Microsoft Excel

Job description

Negotiations Manager

Job Description

Job Summary

A Negotiations Manager is responsible for leading and guiding a team of creditor negotiators. A Negotiations manager will work with their agents, and team to meet goal and production expectations.

Essential Duties & Responsibilities

• Manage the daily activities/productivity of their team.
• Develop and coach agents to meet and exceed daily expectations.
• Conduct performance evaluations and inventory reviews with agents as needed.
• Perform initial and on-going trainings as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor performance improvement plans and corrective actions by agent/team
• Perform daily coaching, agent queue reviews, and agent call reviews as needed.
• Regular reviewal and monitoring of agent/team adherence to all departmental KPI’s
• Identify opportunities to initiate and improve department processes.
• Performs other related duties as required.

Knowledge, Skills & Abilities (Minimum Requirements)

• Strong leadership skills
• Self -motivated
• Detail-oriented
• Extensive Creditor/Debt Settlement Knowledge
• Excellent problem-solving skills
• Knowledgeable in Microsoft Excel
• Ability to learn and efficiently utilize various PC databases and software packages.
• Strong problem solving and analytical skills
• Demonstrates strong time management and organizational skills.
• Ability to communicate effectively both verbally and in writing.

Education & Experience (Minimum Requirements)

• Minimum 2 year education is preferred but not required.
• Experience in managing client facing, frontline employees.