Debt Settlement Negotiations Lead

ClearOne Advantage, LLC; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

ClearOne Advantage, LLC is seeking a Negotiations Manager to lead a team of creditor negotiators and drive performance against daily goals. You will work with agents to optimize settlement strategies and ensure compliance with company standards.

You will supervise daily activities, coach and train staff, conduct evaluations, and identify process improvements to boost efficiency and outcomes. The role requires strong leadership and Excel proficiency.

Qualifications

• Strong leadership and people-management skills.
• Excellent problem-solving and analytical abilities.
• Detail-oriented with a focus on accuracy.
• Extensive creditor/debt settlement knowledge.
• Proficient in Microsoft Excel and data analysis.
• Ability to learn and utilize various PC databases and software packages.
• Strong time management and organizational skills.
• Effective written and verbal communication.

Responsibilities

• Manage daily activities/productivity of team.
• Develop and coach agents to meet daily expectations.
• Conduct performance evaluations and reviews with agents as needed.
• Perform initial and ongoing trainings as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor performance improvement plans and actions.
• Perform daily coaching, queue reviews, and call reviews.
• Monitor adherence to departmental KPIs.
• Identify opportunities to improve department processes.
• Perform other related duties as required.

Skills

Leadership

Self-motivation

Detail-oriented

Creditor/Debt settlement knowledge

Problem solving

Excel

PC databases/software

Time management

Written and verbal communication

Education

2-year education preferred

Tools

Microsoft Excel

Job description

ClearOne Advantage, LLC is seeking a Negotiations Manager to lead a team of creditor negotiators and drive performance against daily goals. You will work with agents to optimize settlement strategies and ensure compliance with company standards.

You will supervise daily activities, coach and train staff, conduct evaluations, and identify process improvements to boost efficiency and outcomes. The role requires strong leadership and Excel proficiency.