Strategic Debt Negotiator

CreditAssociates; Plano (TX); Vor Ort; USD 42.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

401(k) with match

Legacy West location

Casual dress code

Zusammenfassung

CreditAssociates in Plano, TX is hiring for a debt resolution specialist. You will develop action plans to negotiate settlements, contact creditors and agencies, and manage high-volume accounts while handling complex cases.

You will document processes in Debt Manager and Salesforce, ensuring timely follow-ups and clear next steps for teammates. The role emphasizes strong math, negotiation strategy, attention to detail, and professional client communication.

Qualifikationen

• High school diploma required.
• 1+ year of experience in financial services.
• 1+ year of experience in collections, sales, or settlement negotiations.

Aufgaben

• Develop and execute action plans for negotiating and resolving client debts across routine and complex accounts.
• Contact creditors, collectors, and collection agencies to negotiate reduced settlements on clients’ behalf and build productive creditor relationships.
• Manage daily account volumes and meet daily, weekly, and monthly performance goals while dedicating appropriate time to specialized cases and assigned projects.
• Handle escalated or difficult-to-resolve accounts, including cases requiring extended negotiation or resolution efforts that may not result in a traditional settlement.
• Calculate available funds and amounts needed to complete settlements; review each client’s hardship, budget, and financial circumstances.
• Gather and submit documentation required for settlement approvals, account resolution, and payments.
• Provide professional, responsive service when working directly with clients on debt resolution issues.
• Monitor account movement through the collections process, identify trends, and adjust negotiation strategies accordingly.
• Maintain accurate records in Debt Manager and Salesforce, including detailed notes and clear next steps for subsequent team members.
• Establish resolution timelines, prioritize follow-ups, and track outstanding commitments to completion.
• Participate actively in team communications, meetings, and assigned initiatives; perform other duties as directed by the supervisor.

Kenntnisse

Mathematical ability

Negotiation skills

Attention to detail

Communication skills

Time management

Team collaboration

MS Office proficiency

Ausbildung

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Jobbeschreibung

CreditAssociates in Plano, TX is hiring for a debt resolution specialist. You will develop action plans to negotiate settlements, contact creditors and agencies, and manage high-volume accounts while handling complex cases.

You will document processes in Debt Manager and Salesforce, ensuring timely follow-ups and clear next steps for teammates. The role emphasizes strong math, negotiation strategy, attention to detail, and professional client communication.