Debt Settlement Negotiations Manager

ClearOne Advantage; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

ClearOne Advantage in Phoenix, AZ seeks a Negotiations Manager to lead a team of creditor negotiators and guide daily operations to meet production targets. You will collaborate with agents to develop negotiation strategies and ensure adherence to standards.

The role emphasizes coaching, performance reviews, and ongoing training to elevate team performance. Strong leadership, Excel proficiency, and debt settlement knowledge are essential.

Qualifications

• Strong leadership and team development abilities.
• Extensive creditor/debt settlement knowledge is required.
• Excellent problem-solving and analytical skills.

Responsibilities

• Manage daily activities and productivity of the negotiation team.
• Coach agents to meet and exceed daily expectations.
• Perform performance evaluations and trainings as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor KPI adherence and identify process improvements.
• Conduct daily coaching and reviews of agent performance.

Skills

Leadership

Self-motivated

Detail-oriented

Creditor knowledge

Problem solving

Excel

Databases

Time management

Communication

Education

Two-year education preferred

Job description

Negotiations Manager

Job Description

Job Summary

A Negotiations Manager is responsible for leading and guiding a team of creditor negotiators. A Negotiations manager will work with their agents, and team to meet goal and production expectations.

Essential Duties & Responsibilities

• Manage the daily activities/productivity of their team.
• Develop and coach agents to meet and exceed daily expectations.
• Conduct performance evaluations and inventory reviews with agents as needed.
• Perform initial and on-going trainings as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor performance improvement plans and corrective actions by agent/team
• Perform daily coaching, agent queue reviews, and agent call reviews as needed.
• Regular reviewal and monitoring of agent/team adherence to all departmental KPI’s
• Identify opportunities to initiate and improve department processes.
• Performs other related duties as required.

Knowledge, Skills & Abilities (Minimum Requirements)

• Strong leadership skills
• Self -motivated
• Detail-oriented
• Extensive Creditor/Debt Settlement Knowledge
• Excellent problem-solving skills
• Knowledgeable in Microsoft Excel
• Ability to learn and efficiently utilize various PC databases and software packages.
• Strong problem solving and analytical skills
• Demonstrates strong time management and organizational skills.
• Ability to communicate effectively both verbally and in writing.

Education & Experience (Minimum Requirements)

• Minimum 2 year education is preferred but not required.
• Experience in managing client facing, frontline employees.