Debt Settlement Admin Specialist - Hybrid/Remote

Freedom Financial Network; Tempe (AZ); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Hybrid work opportunities

401(k) with employer match

Medical, dental, and vision with HSA/F

Vacation and sick time

Education assistance up to $5,250

Pet care discounts

Employee assistance program

Diversity and inclusion programs

Job summary

Achieve is seeking a Settlement Preparation Specialist in a hybrid role to support debt settlement operations. You will review creditor correspondence, contact creditors, update accounts, and ensure documents are ready for settlement. Strong organization and Excel/Salesforce skills are valued.

The role requires at least 1 year in customer service or administrative office work, with flexibility to cover 6:00am-4:00pm shifts and a December 7 start. Located in the greater Phoenix/Tempe area.

Qualifications

• Minimum of 1 year experience in customer service or administrative office setting.
• Experience with processing documents or experience in the financial industry preferred.
• Ability to multitask and meet deadlines.
• Proficient with Excel, Google Sheets, and Salesforce.

Responsibilities

• Review creditor correspondence and documents including collection letters, statements and credit reports
• Handle Inbound and Outbound calls with creditors to update account statuses
• Research accounts and contact creditors to find who is servicing the account
• Multitasking various work streams daily which requires organization
• Achieving individual and team metrics associated with task completion and accuracy
• Process bulk Authorization to Communicate and Power of Attorney document requests for creditors
• Manage creditor email inquiries and accurately disposition accounts
• Conduct special research/creditor projects assigned as necessary
• Due to potential return-to-office plans, this role is only available to employees in the greater Phoenix/Tempe area
• Minimum of 1 year experience in customer service or administrative office setting
• Experience with processing documents or experience in the financial industry preferred
• Ability to successfully multitask
• Proven ability to meet deadlines and achieve goals
• Proficient skills with Excel, Google Sheets, and Salesforce

Skills

Customer service

Administrative

Multitasking

Time management

Tools

Excel

Google Sheets

Salesforce

Job description

Achieve is seeking a Settlement Preparation Specialist in a hybrid role to support debt settlement operations. You will review creditor correspondence, contact creditors, update accounts, and ensure documents are ready for settlement. Strong organization and Excel/Salesforce skills are valued.

The role requires at least 1 year in customer service or administrative office work, with flexibility to cover 6:00am-4:00pm shifts and a December 7 start. Located in the greater Phoenix/Tempe area.