Debt Resolution Specialist - Fast Growth & $50K+ First Year

CreditAssociates; Plano (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Life Insurance

Job summary

CreditAssociates in Plano, TX is seeking a Debt Resolution Advisor who will manage client relationships, answer questions about debt programs, and resolve issues with a focus on first-contact resolution and client graduation to a debt-free life.

The role offers a strong starting package and growth opportunities, with bilingual candidates rewarding additional compensation. Benefits include health, 401k, and a flexible schedule.

Qualifications

• Must be able to problem solve and resolve emotional scenarios.
• Experience in fast-paced sales or customer service environments is preferred.
• 1+ year of call center experience is helpful but not required.
• Bilingual English/Spanish is a plus with additional compensation.
• Financial services experience is a plus but not required.
• Proficiency with Microsoft Office and basic computer operations; Salesforce and Vonage preferred.
• High school diploma or equivalent; Bachelor’s degree is a plus.

Responsibilities

• Ensure client satisfaction while providing a world-class customer experience.
• Communicate clearly with clients regarding financial, debt and credit questions.
• Resolve client concerns with program details and first-call resolution.
• Meet call flow, productivity metrics, KPI goals and schedule adherence.
• Maintain client information using business software and tools.
• Support and communicate with team members professionally and respectfully.
• Provide information, support and counseling in an upbeat manner.
• Motivate and retain clients to graduate from the program to financial freedom.
• Cultivate client relationships to deescalate tension and emotion.
• Contribute to building a positive team culture.

Skills

Problem solving

Emotional resolution

Communication

Multitasking

Customer service

Sales mindset

Education

High school diploma or equivalent

Bachelor’s degree a plus

Tools

Salesforce

Vonage

Microsoft Office

Job description

CreditAssociates in Plano, TX is seeking a Debt Resolution Advisor who will manage client relationships, answer questions about debt programs, and resolve issues with a focus on first-contact resolution and client graduation to a debt-free life.

The role offers a strong starting package and growth opportunities, with bilingual candidates rewarding additional compensation. Benefits include health, 401k, and a flexible schedule.