Debt Resolution Advisor

CreditAssociates; Plano (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Life Insurance

Job summary

CreditAssociates in Plano, TX is seeking a Debt Resolution Advisor who will manage client relationships, answer questions about debt programs, and resolve issues with a focus on first-contact resolution and client graduation to a debt-free life.

The role offers a strong starting package and growth opportunities, with bilingual candidates rewarding additional compensation. Benefits include health, 401k, and a flexible schedule.

Qualifications

• Must be able to problem solve and resolve emotional scenarios.
• Experience in fast-paced sales or customer service environments is preferred.
• 1+ year of call center experience is helpful but not required.
• Bilingual English/Spanish is a plus with additional compensation.
• Financial services experience is a plus but not required.
• Proficiency with Microsoft Office and basic computer operations; Salesforce and Vonage preferred.
• High school diploma or equivalent; Bachelor’s degree is a plus.

Responsibilities

• Ensure client satisfaction while providing a world-class customer experience.
• Communicate clearly with clients regarding financial, debt and credit questions.
• Resolve client concerns with program details and first-call resolution.
• Meet call flow, productivity metrics, KPI goals and schedule adherence.
• Maintain client information using business software and tools.
• Support and communicate with team members professionally and respectfully.
• Provide information, support and counseling in an upbeat manner.
• Motivate and retain clients to graduate from the program to financial freedom.
• Cultivate client relationships to deescalate tension and emotion.
• Contribute to building a positive team culture.

Skills

Problem solving

Emotional resolution

Communication

Multitasking

Customer service

Sales mindset

Education

High school diploma or equivalent

Bachelor’s degree a plus

Tools

Salesforce

Vonage

Microsoft Office

Job description

CreditAssociates, an industry leading financial services company, is recruiting self-driven and career-minded individuals to make $50,000 - $60,000 in their first year as a Debt Resolution Advisor. In this role you are critical to our client’s success and the company’s ability to achieve our ambitious growth goals. With rising inflation, interest rates and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose.

At CreditAssociates, our Client Success Representatives are called Debt Resolution Advisors because they not only ensure client satisfaction, but also provide world-class customer experience.

You will be responsible for managing the relationship between our clients and our company, answering their questions, making changes to their program, and resolving their issues, with the ultimate goal to retain clients through their tough times and help them achieve graduation of our program and a debt-free life!

What to Expect from Credit Associates:

• A mission, purpose and culture driven company. We believe life is lived better debt-free.
• A company committed to developing and promoting our people from within
• Fast track growth opportunities based on your learning curve and performance, not tenure
• Exceptional starting compensation of $50K to $60K per year in your first year
  • $42k to $45k base plus monthly bonus
• Additional compensation offered for bi-lingual candidates (English/Spanish)
• Companywide functions include weekly lunches, recognition programs and wellness events
• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Flexible schedule that meets a positive work/life balance
• Convenient and updated office location in Plano, TX

What we expect for the right candidate:

• You want your work to speak for itself, and you desire to grow quickly
• You take initiative, set personal goals working independently, and are excited to work for a company who promotes based on performance, not tenure
• You are an excellent communicator and good listener who can multitask
• You display the ability and skills to problem solve complex scenarios and are comfortable handling highly emotional clients
• You are patient and skilled at asking open ended questions to uncover customers’ needs and offer specific solutions tailored for each situation
• You are innately empathetic and can express empathy toward our clients’ situations and concerns. You leave a positive impression on every customer interaction.
• You are dependable and follow-through with your commitments
• You want a career with growth opportunities, not just a job

Responsibilities:

• Ensure client satisfaction while providing a world-class customer experience
• Communicate clearly and confidently with clients regarding financial, debt and credit-related questions
• Resolve client concerns by providing details about their program, answering their questions, and providing personal solutions with first call resolution in mind
• Meet call flow requirements, productivity metrics, KPI goals, and schedule adherence
• Maintain client information utilizing business software systems, training, and tools
• Support and communicate with team members professionally and respectfully
• Provide information, support, and counseling to clients in an upbeat professional manner
• Motivate and retain clients to graduate from our program to achieve their goal of becoming debt free
• Cultivate and maintain client relationships to deescalate tension and emotion
• Contribute to building a positive team culture

Qualifications:

• Must be comfortable and very skilled with problem solving and emotional resolution
  • If you are not, please do not apply.
• Experience in a fast-paced sales or customer service environment
• 1+ year of call center experience helpful, not required.
• Bilingual (English/Spanish) a plus and receives additional compensation
• Financial services related experience a plus, not required.
• Proficiency with Microsoft Office Suite and basic computer operations skills required. Experience using Salesforce and Vonage preferred.
• High school diploma or equivalent education required, Bachelor’s degree a plus.

Come Join Us!
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work!

Benefits:

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West
• Relaxed yet fast-paced work environment including business-casual dress code

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.