Delinquency Resolution Specialist — Client-Focused Collections

First Citizens; Raleigh (NC); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

First Citizens Bank is seeking aCollections Associate to contact past-due clients by phone, negotiate payment arrangements, and maintain detailed notes across banking systems. You will serve as a liaison between branches and customers to support timely account resolutions.

The role emphasizes accurate documentation, adherence to bank policies, and high-quality customer interactions. Relevant experience in collections or financial services is preferred. This on-site role is based in Raleigh, NC.

Qualifikationen

• 2 years' experience in Collections, Customer Service, or Financial services
• Bachelor's Degree OR High School Diploma or GED/Equivalent (or equivalent experience)

Aufgaben

• Contact past due clients by phone to collect payments and establish payment arrangements.
• Establish rapport with clients and deliver quality service.
• Document accounts and maintain accurate system coding.
• Follow Bank policies and applicable regulations across multiple systems.

Kenntnisse

Collections

Customer Service Skills

Negotiating

Active Listening

Typing

Ausbildung

Bachelor's Degree OR High School Diploma or GED/Equivalent and 2 years' experience in Collections, Customer Service, or Financial services

Jobbeschreibung

First Citizens Bank is seeking aCollections Associate to contact past-due clients by phone, negotiate payment arrangements, and maintain detailed notes across banking systems. You will serve as a liaison between branches and customers to support timely account resolutions.

The role emphasizes accurate documentation, adherence to bank policies, and high-quality customer interactions. Relevant experience in collections or financial services is preferred. This on-site role is based in Raleigh, NC.