Debt Resolution Specialist - On-Site Chicago

Vitalizing Business Solutions Inc.

Chicago (IL)

On-site

USD 40,000 - 52,000

Full time

6 hours ago

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Job summary

Vitalizing Business Solutions Inc. in Chicago, IL seeks a Collection Specialist to work under supervision and follow detailed instructions to contact debtors, inform them of delinquencies, and advise on repayment options.

The role involves routine collections, escalating complex cases to a supervisor, and gathering account information using established scripts and multiple systems on-site. A high school diploma or GED is required; English fluency and strong communication are essential, with

Qualifications

High School Diploma or GED required.
Must have a Real ID and Social Security Card.
Collection experience preferred.
Must speak and read English clearly, professionally, and fluently.
Excellent verbal and written communication skills.
Strong active listening skills and empathy.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Must work on-site at the Chicago, IL office.
May be required to work overtime and scheduled holidays.
Must complete required internal training programs.

Responsibilities

Make initial contact with debtors and inform them of delinquencies and repayment options.
Forward more complicated accounts to the manager for resolution.
Gather and verify information for accounts as directed.
Follow scripts and procedures for contacting debtors and third parties.
Handle follow-up communications regarding wage garnishment or rehabilitation programs.