Debit Disputes Process & Training Expert

Us Bank; Fargo (ND); On-site; USD 56,000 - 66,000; Full time

Job summary

U.S. Bank is seeking a Process Improvement Specialist to lead onboarding and training for the Debit Disputes team, develop training materials, and serve as a subject matter expert ensuring staff have the knowledge to succeed.

This role partners with department managers and business lines to drive process improvements, maintain accurate procedures, and provide cross-functional training and operational support as needed.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically one to two years of related experience, preferably in regulatory compliance activities.
• Experience facilitating training, onboarding, coaching, or employee development programs.
• Experience within debit card disputes, fraud, credit disputes, or case-processing operations preferred.
• Ability to build relationships and collaborate with leaders and business partners across multiple teams.
• Ability to adapt quickly and remain flexible in changing environments.
• Strong problem-solving and critical-thinking skills.
• Effective verbal and written communication skills
• Ability to research and manage multiple projects and deadlines simultaneously

Responsibilities

• Facilitate onboarding and training programs for new hires within the Debit Disputes department.
• Deliver instructor-led training using facilitator guides, participant materials, and established training resources.
• Participate in process improvement initiatives that drive operational efficiency and service quality.
• Develop, update, and maintain training materials, job aids, refresher training, and knowledge resources.
• Identify opportunities to enhance departmental processes, workflows, and training effectiveness.
• Partner with business line leaders and department managers to validate process updates and procedural changes.
• Review and maintain procedures, customer communications, and operational documentation to ensure accuracy and compliance.

Skills

Training delivery

Onboarding

Coaching

Debit disputes experience

Cross-team collaboration

Adaptability

Problem solving

Communication skills

Project management

Education

Bachelor’s degree, or equivalent work experience

Job description

U.S. Bank is seeking a Process Improvement Specialist to lead onboarding and training for the Debit Disputes team, develop training materials, and serve as a subject matter expert ensuring staff have the knowledge to succeed.

This role partners with department managers and business lines to drive process improvements, maintain accurate procedures, and provide cross-functional training and operational support as needed.