Process Improvement Specialist-ATM/PIN Dispute

U.S. Bank; Fargo (ND); On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic term and option)

Short-term and long-term disability

Parental leave

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Process Improvement Specialist to support the Debit Disputes team through training, coaching, and process improvement. You will onboard and train new hires, develop training materials, and ensure staff have resources to succeed.

The role emphasizes cross-functional training and collaboration with managers to drive consistent procedures. The position requires a bachelor's degree or equivalent experience, 1–2 years in regulatory/compliance-related work, and strong

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically one to two years of related experience, preferably in regulatory compliance activities.
• Experience facilitating training, onboarding, coaching, or employee development programs.
• Experience within debit card disputes, fraud, credit disputes, or case-processing operations preferred.
• Ability to build relationships and collaborate with leaders and business partners across multiple teams.

Responsibilities

• Facilitate onboarding and training programs for new hires in the Debit Disputes department.
• Deliver instructor-led training using facilitator guides, participant materials, and established training resources.
• Participate in process improvement initiatives that drive operational efficiency and service quality.
• Develop, update, and maintain training materials, job aids, refresher training, and knowledge resources.
• Identify opportunities to enhance departmental processes, workflows, and training effectiveness.
• Partner with business line leaders and department managers to validate process updates and procedural changes.
• Review and maintain procedures, customer communications, and operational documentation to ensure accuracy and compliance.

Skills

Training delivery

Onboarding

Coaching

Employee development

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at- all from Day One.

Job Description

The Process Improvement Specialist supports the Debit Disputes team through a combination of training, coaching, process improvement, and procedure management activities. This role serves as a subject matter expert responsible for onboarding and training new team members, developing and delivering training materials, and helping ensure employees have the knowledge and resources needed to be successful. The position also identifies opportunities to improve departmental processes, supports ongoing coaching and development efforts, and partners with leaders to maintain accurate procedures and documentation. The individual will primarily support the debit disputes area while also learning specialty areas to provide cross-functional training and operational support as needed. This role collaborates closely with department managers, business line leaders, and operational teams to drive consistency, knowledge sharing, and continuous improvement. This role requires working from one of the posted locations three (3) or more days per week with Monday-Friday 8am-4:30pm CST schedule preferred.

Key Responsibilities:

• Facilitate onboarding and training programs for new hires within the Debit Disputes department.
• Deliver instructor-led training using facilitator guides, participant materials, and established training resources.
• Participate in process improvement initiatives that drive operational efficiency and service quality.
• Develop, update, and maintain training materials, job aids, refresher training, and knowledge resources.
• Identify opportunities to enhance departmental processes, workflows, and training effectiveness.
• Partner with business line leaders and department managers to validate process updates and procedural changes.
• Review and maintain procedures, customer communications, and operational documentation to ensure accuracy and compliance.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically one to two years of related experience, preferably in regulatory compliance activities

Preferred Skills/Experience

• Experience facilitating training, onboarding, coaching, or employee development programs
• Experience within debit card disputes, fraud, credit disputes, or case-processing operations preferred.
• Ability to build relationships and collaborate with leaders and business partners across multiple teams.
• Ability to adapt quickly and remain flexible in changing environments.
• Strong problem-solving and critical-thinking skills.
• Effective verbal and written communication skills
• Ability to research and manage multiple projects and deadlines simultaneously

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Pay Range: $55,760.00 - $65,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at- all from Day One.