Training & Process Improvement Lead for Debit Disputes

U.S. Bank; Fargo (ND); On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic term and option)

Short-term and long-term disability

Parental leave

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Process Improvement Specialist to support the Debit Disputes team through training, coaching, and process improvement. You will onboard and train new hires, develop training materials, and ensure staff have resources to succeed.

The role emphasizes cross-functional training and collaboration with managers to drive consistent procedures. The position requires a bachelor's degree or equivalent experience, 1–2 years in regulatory/compliance-related work, and strong

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically one to two years of related experience, preferably in regulatory compliance activities.
• Experience facilitating training, onboarding, coaching, or employee development programs.
• Experience within debit card disputes, fraud, credit disputes, or case-processing operations preferred.
• Ability to build relationships and collaborate with leaders and business partners across multiple teams.

Responsibilities

• Facilitate onboarding and training programs for new hires in the Debit Disputes department.
• Deliver instructor-led training using facilitator guides, participant materials, and established training resources.
• Participate in process improvement initiatives that drive operational efficiency and service quality.
• Develop, update, and maintain training materials, job aids, refresher training, and knowledge resources.
• Identify opportunities to enhance departmental processes, workflows, and training effectiveness.
• Partner with business line leaders and department managers to validate process updates and procedural changes.
• Review and maintain procedures, customer communications, and operational documentation to ensure accuracy and compliance.

Skills

Training delivery

Onboarding

Coaching

Employee development

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a Process Improvement Specialist to support the Debit Disputes team through training, coaching, and process improvement. You will onboard and train new hires, develop training materials, and ensure staff have resources to succeed.

The role emphasizes cross-functional training and collaboration with managers to drive consistent procedures. The position requires a bachelor's degree or equivalent experience, 1–2 years in regulatory/compliance-related work, and strong