Debit Disputes Process & Training Lead

Us Bank; Tempe (AZ); On-site; USD 56,000 - 66,000; Full time

Job summary

U.S. Bank is seeking a Process Improvement Specialist to support the Debit Disputes team. The role focuses on onboarding, training development, and driving process improvements across departments, ensuring accurate procedures and documentation.

Responsibilities include facilitating programs, updating resources, and collaborating with business leaders to enhance efficiency. The position requires working from a posted location at least three days a week with a Monday–Friday 8am–4:30pm CST schedule

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically 1–2 years of related experience, preferably in regulatory compliance.

Responsibilities

• Facilitate onboarding and training for new hires in Debit Disputes.
• Deliver instructor-led training using guides and materials.
• Participate in process improvement initiatives to drive efficiency and quality.
• Develop and maintain training materials and knowledge resources.
• Identify opportunities to enhance processes and training effectiveness.
• Partner with leaders to validate process updates.

Skills

Training & Development

Relationship building

Cross-functional collaboration

Time management

Problem solving

Communication skills

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a Process Improvement Specialist to support the Debit Disputes team. The role focuses on onboarding, training development, and driving process improvements across departments, ensuring accurate procedures and documentation.

Responsibilities include facilitating programs, updating resources, and collaborating with business leaders to enhance efficiency. The position requires working from a posted location at least three days a week with a Monday–Friday 8am–4:30pm CST schedule